Michael Amponsah Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

As an Associate Account Manager, I ensure each department meets the needs of my clients and customers. I handle customer complaints, find solutions to their issues, and maintain a positive relationship between both Peerless Network and our customers for future business ventures.- Managing approximately $700,000 in revenue.

Lagos, Ng

As the co-founder and talent manager, I use my skills and network to handle the day to day operations of the record label and grow the business. I am in charge of leading my team, setting goals and communicating them to other executives and developing plans to reach set goals.

- Designing and managing the official website for Queen Drie.- Leveraging photography, videography, and photo/video-editing skills to capture and create content that has helped her Queen Drie build a fan base from the ground up.- Using paid and unpaid methods of social media marketing to grow Queen Drie's Instagram account from 1,500 in 2019 to 8,600+ in 2021. - Writing ad copies and creating pitches that have landed Queen Drie’s songs on major Spotify playlists, which has grown her audience and has got her music to 116 countries around the world in 2021.- Creating, monitoring and evaluating online social media advertising campaigns to keep them engaging and effective. - Managing collaborative projects like video shoots, and photo shoots

San Francisco, Ca, Us

- Managing a pipeline of business owners from multiple industries and locations using Salesforce CRM.- Building expertise in marketing solutions and adapting product recommendations to suit specific client needs for advertising.- Educating & selling Yelp advertising programs through outbound sales calls (cold calls).- Setting high standards and staying organized to meet & exceed monthly sales quotas.- Communicating effectively with business owners to solve complex issues in order to finalize the sale.

Chicago, Illinois, Us

- Using data collected by Spotify and Instagram to create marketing plan. - Collaborating with team on release strategies, cover art designs and marketing ideas. - Creating content to push the brand forward.

Chicago, Il, Us

• Answered calls from customers and field sales rep to create, modify and track orders via SAP.• Resolved product and service problems presented by sales reps and customers by determining the cause of the problem and using available tools and inside contacts a clear viable solution.• Achieved a resolution rate of 95% on all inquiries and troubleshooting problems that were called in by customers and sales reps and a completion rate of 100% on all help desk tickets that were submitted via the website.• Attained a 95% average on daily transactional work required of me due to my attention to detail.

• Marketed wireless devices and mobile network plans ATT, Sprint & Verizon.• Assisted with troubleshooting guests' wireless devices (iOS and Android) when they malfunctioned.• Assisted in driving sales up by 20% and helped push the location into the top 5 for the company in the district with my sales skills, positive energy, and enthusiasm.• Transformed the location's record keeping from analog to digital using Word and Excel. This helped easily identify our strong and weak points, which resulted in increased sales.

• Received money in the form of cash, debit and credit cards as payment for parking spots.• Operated a cash register.• Demonstrated best customer services practices by engaging with customers who parked in the ramps.

Associate'S Degree, Computer Science

High School Diploma

High School Diploma, Business