Michael An Email & Phone Number

苏州

Manage multiple APAC and GRC transitions for GBS Suzhou and Manila Hubs.Ensure Transition deliverables in line with GBS transition methodology with high level of quality, timeliness and within budget.Establish and manage relationship with client’s business and project stakeholders as well as expectation management.Transition governance to ensure timely issue resolution.

Dalian, Liaoning, China

Operations Management, accountable to deliver KPIs/SLAs in line with client expectations.Continue Improvement & Customer Satisfaction, drive continue improvement through process automation, analytics and RPA project to enhance productivity and efficiency, bring extra value to client.Standards, Governance and Risk Management, being accountable to ensure compliance with global and local standards, rules and policies related to daily operations management.People Leadership &… Show more Operations Management, accountable to deliver KPIs/SLAs in line with client expectations.Continue Improvement & Customer Satisfaction, drive continue improvement through process automation, analytics and RPA project to enhance productivity and efficiency, bring extra value to client.Standards, Governance and Risk Management, being accountable to ensure compliance with global and local standards, rules and policies related to daily operations management.People Leadership & Development, responsible to build an effective, capable and high performance team. Develop talent and advise continuous skill-upgrade for individuals.Budget and Performance Management, annual budget management, performance assessment and year-end performance bonus allocation.Client Relationship Management - Regular meeting with customer to facilitate the request, operation performance review, build reliable relationship with customer. Show less

Master Of Business Administration (Mba), Mba

Bachelor Of Science (Bs), Computer Science