Michael Anderson Email & Phone Number

Miami, Florida, United States

Promote service sales growth by consistently delivering exceptional customer experiences for Jaguar Land Rover clientele. Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders and cost estimates. Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy.• Regularly exceeding customer expectations averaging a CSI score of 538/600 for the year of 2022• Consistently earning the lowest cycle time in the dealership while delivering exceptional customer service• Top sales performer achieving a gross profit of $223K January 2023, $250k March 2023 and $244k May 2023

Pompano Beach, Fl

Managed customers' vehicle repairs, warranty work and preventative maintenance. Helped customers understand their maintenance requirements, repair orders and cost estimates. Provided consistent communication with customers regarding the progress and expected completion of their service work.• Earned a Top 10 rank in Total Gross Sales for the South Florida Market with $106,695 for November 2019 • Closed 37.7% of customers in Service Drive Chemical Sales and placed #4 in the market for September 2019• Ranked #8 in Alignment Sales for the South Florida Market, totaling 37% of customers for August 2019

Boca Raton, Fl

Directed all facets of operations for a high volume Tires Plus store. Full responsibility for budgeting P&L, research and analysis and strategic planning. Managed a staff of 10, including interviewing, hiring, training, developing, scheduling and conducting performance reviews.• Increased Total Sales 15.1%, Service Sales 20% and Branded Tire Unit Sales 24.5% for the year of 2018• Consistently maintained a high CSI score for the year of 2018 averaging 94.39%• Met the Presidents Challenge with an overall rank of #175 in the nation for total store performance• Ranked #20 in the nation for increasing in-house credit sales by 59.5% for May 2018• Made the Quarterly Top Performers list for the first half of 2018

Miami/Fort Lauderdale Area

Managed 11 retail electronic stores in the South Florida area. Served as subject matter expert on technology needs and created an implementation plan with timelines.• Highest store attendance for the local HP training event in April 2013• Stimulated sales growth in Best Buy to help attain a high-volume ranking • Recognized as employee of the quarter for the 3rd quarter of 2012

Master Of Business Administration - Mba, International Business

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Associate Degree

High School Diploma