Michael Andreas Email & Phone Number

Chico, CA, US

Chico, California Area

Managing the daily operation of UHC large group employer plans.

Chico, California Area

Managed daily account operations for a high touch customer population in a member facing role. Required bi-weekly visits to customer site to hold face-to-face meetings to address insurance questions and complex case investigations, while continuing to monitor functionality of benefit and claim account operations.

Chico, California Area

Supported client facing presentations by developing stories, creating PowerPoint presentations, and successfully demonstrating the member experience with UHC customer service. Presentations were designed to highlight the value of the UHC service model.

Chico, California

Responsible for verifying proper claim and benefit functionality for numerous large-group employer insurance plans. Focused on investigating complex, escalated customer scenarios while overseeing daily operations to ensure proper functionality of the accounts.

Chico, California

Worked intimately with New Hire employees to help develop soft skills, improve de-escalation techniques, and improve knowledge and functionality with various systems needed for use on phone calls. Held group and individual trainings to focus on targeted improvements, while also using side-by-side call listening and call recording audits to achieve maximum.

Chico, California

Front line call staff assisting members with benefits, claims, and eligibility questions for medical and pharmacy products. Specialized in de-escalating complex member issues and creating unique and thorough paths to resolution of issues. Was recognized as a UHC Service Hero in 2014 for exemplary customer service.

Supervised environmental testing projects from inception to completion by coordinating accurate data collection during on-site testing, writing and assembling data for technical reports delivered to air quality regulators, and managing the company's inventory to ensure projects had the necessary equipment to complete.

Costa Mesa, CA

Supervised 2 departments totaling 20 employees and over a $10 million dollar budget. To achieve high results, developed numerous programs designed to improve employee empowerment, focused on employee engagement to encourage high performing sales associates, and created a new accessory presentation that was adopted throughout the sales district. This.

Bachelor Of Arts (B.A.), Political Science And Government

Associate Of Arts (A.A.), Political Science And Government