Michael Andrew Email & Phone Number

United States

Herzogenaurach, Bavaria, DE

As the HCL IT field service Operations Manager for adidas NAM (North America), my primary responsibility is to oversee the technical operations of the 18-person team that provide on-site and remote support services to adidas end users across North America. I am responsible for maintaining a strong relationship with managers, vendors, global teams and.

Herzogenaurach, Bavaria, DE

Implemented efficient and successful deployment strategy for Mac users – (Used as a time to re-educate, help users be successful using their tools and build a rapport.Provide technical and immediate assistance to the senior level Executives and Executive AssistantsProvide training and senior level expertise to Tech Zone and less experience desktop support.

Lake Oswego, OR, US

Designed, managed and implemented Microsoft SCCM deployment tools at KinderCare Education to optimize IT hardware and software deployments of x64 systems.Trained service desk and desktop support team members on printer support and printer management, how to provide high quality remote support, how to provide great customer service to users on all levels..

Nashville, TN, US

Received two promotions and also received special designation as Head Mac Support specialists responsible for managing all Macs hardware and software firm wide.Investigate, troubleshoot, resolve and close an average of 300+ user-reported IT issues, application installations, hardware requests and software patches per month, with coverage responsibilities.

Nashville, TN, US

Ranked as top-2 most productive IT professionals for 24 months based on user satisfaction and internal ticketing. Received three promotions during first year with firm.Support multiple business departments as primary and secondary End User Technology specialist for Marketing & Communication, IIM, Trading Floor, Private Client Group and several other.

US

Work alongside other members of the media team to revamp social media presence. Direct, film, edit and produce short videos for online and promotional use.Create visual media used for website, social media outlets, and company marketing and advertisement.

Syracuse, New York, US

Responsible for editing and producing videos about entrepreneurs at Syracuse University Manage overall content creation process and ensure that project milestones are achievedCoordinate and assist with creating the web outlet in which the innovators accomplishments would be highlighted Worked independently to complete project tasks with minimal supervision.

Syracuse, New York, US

Teach students the intricacies of video recording, video editing and web promotion. Interface with local non-profit organizations and guide students to collaboratively produce digital assets to promote the respective organizational causes.Coordinate and assist with creating lesson plans and student projects.

Installed Blackberry and Smartphone email communication systems and company virtual workspace solutions.Provided IT desktop support with hardware and software installations, troubleshoot user experience issues with Windows OS, Mac OS, and Microsoft Office suiteImproved business infrastructure and worked efficiency by providing application installation and.

Syracuse, New York, US

Worked alongside the professor to teach students the intricacies of application programming.Aid students in drafting creative and well-developed RFP submissions to provide partnering businesses with adequate IT infrastructure and implementation strategies.Coordinated lesson plans and pre-tested course instructions for lab sessions.Held offices hours.

Worked on teams to prepare property reports, including taking property photographs, video recordings, recording notes on problems and tenant complaints, keeping track of important items and assembling presentation decks. Assisted in drafting of creative ads that were used to market properties for sale and lease.

Worked on teams to create marketing strategies for sales and product development group.Assisted with the implementation of company web presence.Created and edited digital media, such as videos, and pictures that were used for sales and business development.