Michael Angelo Dos Santos Silva Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Responsibilities:• Data Collection and ManagementCollect, clean, preprocess, and validate data from MYOB, spreadsheets, and external sources to ensure accuracy and consistency.• Data AnalysisPerform statistical and exploratory data analysis to uncover trends, patterns, and insights, using data mining techniques on large datasets to inform decision-making. • Reporting and VisualizationCreate and maintain dashboards and reports using Power BI to communicate findings and present complex data in an understandable format, generating regular and ad-hoc reports as needed. • Business Insights and RecommendationsTranslate data insights into actionable recommendations, collaborate with departments to meet data needs, and present findings to guide decision-making.• Automation and OptimizationDevelop and implement automated data collection and reporting processes, optimizing existing workflows to reduce manual effort and increase accuracy.• Serve as the point Person for Trade Commercial Operations, programs, and processes• Research and implement new Customer Service technologic systems

Sydney, Australia

Responsibilities:• Supporting stakeholders with data generated reports• Creation of dashboards in Power BI• Providing O. Data Feed connected reporting to support CSR teams globally• Offering insights and advice on customer and trade projects• Servicing inbound calls• Order entry• Creating and maintaining customer records• Backorder management

Sydney, Australia

Responsibilities:• Co-ordinating the buying process according to clients brief• Order management and maintenance• Building and maintaining positive relationships with local and international suppliers• Acquiring samples from suppliers and tailoring to clients brief • Stock checks and stock allocation• Delivery date management• Price negotiation• Quote, purchase order and invoicing management• Collating invoices for the finance team weekly• Managing new and existing client enquiries• Team training

Sydney, Australia

Responsibilities:• Receive and process customer enquiries• Answering and redirecting calls and emails• Provide up to date product information• Assist in dispute and issue resolution• Process sales orders• Data Entry• Assist with website content• Purchasing of office equipment

Rouse Hill, New South Wales, Australia

Responsibilities: • Answering telephone calls and taking messages• Contacting customers via email and telephone as requested• Ordering new stock as requested• Filing• Data capturing• Testing and assembling of MAE mining equipment• Packaging of equipment for shipping• Ad Hoc responsibilities

Business

Bachelor Of Architecture (B.Arch.)

Architectural Drafting And Architectural Cad/Cadd