- Responding to telephone calls, email and personnel requests for technical support.- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.- Explained technical information in clear terms to non-technical individuals to promote better understanding.- Documented technical issues and solutions to enable tracking history and maintain accurate logs.- Diagnosed and troubleshot hardware, software and network issues.- Monitored systems in operation and quickly troubleshot errors.- Troubleshooting problems across Windows and Android operating system and applications.