Michael Angelo Nery
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Michael Angelo Nery Email & Phone Number

Retention Leader at KMC Solutions
Location: Las Piñas, National Capital Region, Philippines 9 work roles 2 schools
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Current company
KMC Solutions
Role
Retention Leader
Location
Las Piñas, National Capital Region, Philippines
Company size
2027 employees

Who is Michael Angelo Nery? Overview

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Quick answer

Michael Angelo Nery is listed as Retention Leader at KMC Solutions, a company with 2027 employees, based in Las Piñas, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Michael Angelo Nery.

Michael Angelo Nery previously worked as Retention Leader at Asana and CS Team Leader at Reliasourcing. Michael Angelo Nery holds Master Of Science - Ms, Social And Cultural Psychology from De La Salle University.

Company email context

Email format at KMC Solutions

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KMC Solutions

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Profile bio

About Michael Angelo Nery

With extensive experience as a leader in the BPO industry, I can effectively manage groups and drive performance. I have acquired relevant skills in supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment. With my experience in the academe as a former college instructor, I am equipped with the knowledge and skills in handling groups for training and development. I’m a good speaker, both English and Filipino and have exceptional leadership skills.I am currently looking for a partner company that can provide opportunity for me to share my expertise, knowledge and skills at the same time maintain a better balance between my professional career and personal life.

Current workplace

Michael Angelo Nery's current company

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KMC Solutions
Kmc Solutions
Retention Leader
Las Pinas, NCR, PH
Website
kmcsolutions.us
Employees
2027
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9 roles

Michael Angelo Nery work experience

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Retention Leader

Current
Asana

Manages, coaches and mentors a team of chat and email Retention agents. A work management expert focusing on customer retention and billing issues. Help users continue to get value from their Asana subscription by retaining them as customers. Brings a critical eye to each support interaction, looks for efficiency and customer experience improvements to.

Feb 2023 - Present

Cs Team Leader

Reliasourcing

Pasay, National Capital Region, Philippines

Mentored and coached a team of agents towards performance in handling voice and email support for Tailor Brands customers.

Jan 2023 - Feb 2023

Customer Support Team Lead

Messagemedia

Australia

Responsible for providing assistance to MessageMedia’s customer base via email & chat channels. Provides 24/7 support by identifying effective solutions to meet customer needs, helping customers understand and get the best out of the products, troubleshooting issues, assisting with billing queries and maintaining customer account data. Manages a 24/7.

Feb 2022 - Oct 2022

Process Leader

Firstsource

Philippines

Responsible for coaching and developing agents to meet Sales Lead target for a US Mortgage company. Leads and coordinates a team of outbound sales lead generation agents and ensures all operational duties are carried out in accordance with scheduled rosters and documented policies, and the SLAs set by the client are met.

Jan 2022 - May 2022

Team Leader

Concentrix

Philippines

Responsible for supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment. Strong experience in Customer Service, Billing, Sales, Technical Support and Collections. Supported Telco and PC Software for Voice and Chat.

Jan 2014 - Nov 2021

Team Leader

Aditya Birla Minacs World Wide Ltd

Philippines

Customer service team leader role for a U.S. Telco account. Handled billing and basic troubleshooting.

Dec 2011 - Jan 2014

Team Lead

Convergys Philippines Services, Corporation

Philippines

Accounts Handled as Team Leader: Sprint (Customer Service and Sales), DirecTV (Customer Service, Technical Support and Sales), At&T Mobility (Back Office-Callback Commitments, Customer Service)

Nov 2005 - Aug 2011

Instructor

De La Salle University - Dasmariñas

Cavite, Calabarzon, Philippines

Taught college subjects like General Psychology, Sociology with Family Planning/HIV-AIDS Education, Socio-Anthropology, Personality Development and subjects for Psychology major students like Learning and Cognitive Psychology, Social Psychology, Filipino Psychology, Group Process, Theories of Personality, Behavioral Statistics and Psychological Testing.

Jun 1999 - Oct 2005
Team & coworkers

Colleagues at KMC Solutions

Other employees you can reach at kmcsolutions.us. View company contacts for 2027 employees →

GB Ged Bernardo Ged Bernardo Colleague at Kmc Solutions Pasig, National Capital Region, Philippines, Philippines View → MV Micha Velasco Micha Velasco Colleague at Kmc Solutions Taguig, National Capital Region, Philippines, Philippines View → MB Md Bhuiyan Md Bhuiyan Colleague at Kmc Solutions Manama, Capital Governorate, Bahrain, Bahrain View → JM Jeffrey Mengote Jeffrey Mengote Colleague at Kmc Solutions Mandaluyong, National Capital Region, Philippines, Philippines View → MA Milcah Anthea Cinco Milcah Anthea Cinco Colleague at Kmc Solutions Philippines, Philippines View → AP Angelo Prado Angelo Prado Colleague at Kmc Solutions Metro Manila, Philippines View → AR Alejandro Rafael Cortes Alejandro Rafael Cortes Colleague at Kmc Solutions Antipolo, Calabarzon, Philippines, Philippines View → MN Marie Nicole Rombaon Marie Nicole Rombaon Colleague at Kmc Solutions San Mateo, Calabarzon, Philippines, Philippines View → JC Julius Caezar Roldan Julius Caezar Roldan Colleague at Kmc Solutions Quezon City, National Capital Region, Philippines, Philippines View → JP Jaycee Payad Jaycee Payad Colleague at Kmc Solutions Central Luzon, Philippines, Philippines View →
2 education records

Michael Angelo Nery education

Master Of Science - Ms, Social And Cultural Psychology

De La Salle University

(Comprehensive Exam Taken/Thesis Pending) Specialization: Studies on Gender, Culture, Groups and Filipino indigenous practices.

FAQ

Frequently asked questions about Michael Angelo Nery

Quick answers generated from the profile data available on this page.

What company does Michael Angelo Nery work for?

Michael Angelo Nery works for KMC Solutions.

What is Michael Angelo Nery's role at KMC Solutions?

Michael Angelo Nery is listed as Retention Leader at KMC Solutions.

Where is Michael Angelo Nery based?

Michael Angelo Nery is based in Las Piñas, National Capital Region, Philippines while working with KMC Solutions.

What companies has Michael Angelo Nery worked for?

Michael Angelo Nery has worked for Kmc Solutions, Asana, Reliasourcing, Messagemedia, and Firstsource.

Who are Michael Angelo Nery's colleagues at KMC Solutions?

Michael Angelo Nery's colleagues at KMC Solutions include Ged Bernardo, Micha Velasco, Md Bhuiyan, Jeffrey Mengote, and Milcah Anthea Cinco.

How can I contact Michael Angelo Nery?

You can use AeroLeads to view verified contact signals for Michael Angelo Nery at KMC Solutions, including work email, phone, and LinkedIn data when available.

What schools did Michael Angelo Nery attend?

Michael Angelo Nery holds Master Of Science - Ms, Social And Cultural Psychology from De La Salle University.

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