Customer Service Representa􀆟ve- Buyatab Gi􀅌 Cards Conectys Philippines(Inbound-Voice, Chat, Email) February 13, 2022 – September 30, 2024Content Moderator – ByteDance / TikTok Conectys. PhilippinesJune 2018 – February 12, 2022HR Service Administrator IBM Business Services, Inc.December 1, 2015- November 24, 2017Customer Service (answer calls from clients’ HR concerns and Payroll related inquiries)EDM prac􀆟􀆟oner ( Data entry of employees’ payroll details like a􀆩endance, leaves, etc.)Order To Cash Analyst IBM Business Services, Inc.May 23, 2010 – November 31, 2015Customer Service (answer calls and email on customers’ orders.)Validate Customer’s Deduc􀆟ons (using SAP)Order Management (Data entry of client’s orders and processing of orders using JIRA so􀅌ware)Customer Service Associate / Hinduja Global Solu􀆟onsCustomer Service for American Express Cards January 2007 – May 2010(answer queries via phone and email on card member’s account )Technical Sales Representa􀆟ve for SonyTV USA September 2007- December 2007-In-Bound Trouble – shoo􀆟ng, Customer walk through service manuals Completed Lean Six Sigma – Yellow Belt Certification - December 15, 2011