Michael Angerami Email & Phone Number

United States

United States

• Responsible for engineering networking solutions for new and current client
• Coordinate with vendors to engineer sales quotes after doing network audits on new and exisiting clients
• Building entire networks and supporting those networks for all clients
• Handling day to day and big picture IT issues

Albany, New York Area

• Provide IT managed services to over 1500 endpoints
• Responsibility for designing networks for new and existing clients looking to upgrade, along with configuring all equipment and installing. Create all IT documentation for transparency with the help desk.
• Tasked with choosing new vendors since my arrival at company, also responsible for getting pricing info for each product on a per endpoint basis. Implement new products to all 1500+ endpoints with scripts I made.
• Responsible for setting up and supporting the entire backup system for all clients (Veeam Backup and Replication)
• Provide support/customer service on all endpoints from level 1 to level 3 issues within the helpdesk

Albany, New York Area

• Responsible for supporting over 2500 Hotel and REV (Retail, Entertainment, Venue) Properties with full business networks.
• Configuring Firewalls (Juniper, Zyxel USG, Watch Guards), Switches, (Zyxel, Aruba, Ruckus/Brocade, HP, Cisco) Wireless Controllers, (HP, Cisco, Ruckus/Brocade) Nomadix (PMS)
• Account Manager for over 300 sites, responsible for being the main point of contact with sites Management.
• Responsible for Network Audits to sites, around 2 properties per week.
• Remote network management for all properties

Albany, New York Area

• Provide Technical support to all end users with over 76 different systems in a 24/7 environment.
• Configure switches to preform day to day functions and allowing for growth
• Use managed engine ticketing system for help desk support. Provide detailed technical documentation for all systems.
• Responsible for Active Directory changes including permission levels and user group management.
• Create all user accounts tailored to requested permissions in each system for the casino.
  
  ****CONTRACT ENDED AFTER BUILDING THE NETWORK FOR THE CASINO****

Albany, New York Area

• Provide IT support for all NYSP employees, over 50,000 end users in a 24 hour call center.
• Use of ITSM ticketing system for all tracking and escalating of IT issues to different departments through the NYSP IT support system
• Troubleshooting all IT issues for end users including email setup, phone set up, password resets in Active Directory, and Mainframe, along with adding and removing printers in Net Admin

Albany, New York Area

Sever, Bartender, Banquet Coordinator

Albany, New York Area

• Provided IT support for over 1000 end users with 2 headquarter locations and over 40 residential houses
• Responsible for Coral Flexicom 400 punch block phone system. Wiring, switching and creating extensions, voicemail setup and maintenance.
• Cabling to switch rooms, server rooms, and all end users offices. Setting up wireless access points for headquarters. Maintenance of switches, routers, and access points at all locations
• Troubleshooting all IT issues for end users including email setup, phone set up, password resets, installation of all new equipment for all end users Windows 7 based OS upgraded from Windows XP, printer installation.
• Implemented remote desktop software application for all end users
• Responsible for Active Directory changes including permission levels and user group management.

Associate Of Arts And Sciences - Aas, Network And System Administration/Administrator

Education record