Michael Ankeny Email & Phone Number

Springfield, Oregon

Transitioned to DigiCert as part of the sale of Symantec's Website Security business unit.Advanced troubleshooting and facilitating resolution of technical issues for Managed PKI services including but not limited to:-Certificate enrollment/renewal process flow-Client-side software-Customer on-premise server software-Issues on the servers hosting the certificate services-Modification of certificate profiles on the servers hosting certificate services-Testing of offered cloud services manually using OpenSSL and Certutil functions-Hardware Security Modules (HSM)

Springfield, Oregon

Enterprise Technical Support for Symantec Endpoint Encryption (SEE) and PGP. Fielding calls from customers and troubleshooting issues with SEE and PGP in customer environments. Assisting customers with issues in the product forums. Promoted from Frontline to Advanced team on 5/5/2014, for both SEE and PGP.Cross-trained in User Authentication for the Symantec VIP user access and validation service and Symantec Managed PKI service in June, 2015.Promoted to Backline (Tier 2) Encryption Technical Support 3/21/2016. Troubleshooting and replication of advanced technical issues, and replication and tracking of product bugs, defects, and feature enhancement requests. Assisting Frontline technicians with troubleshooting techniques and training, and resolving issues advanced or escalated from Frontline technicians.Due to organizational restructuring, moved to the Symantec Identity and Access Services support team in September 2016, supporting Symantec MPKI and VIP product lines.Promoted to Tier 2 support team for MPKI and VIP products January 6th, 2017.Moved exclusively to MPKI product line in February, 2017 due to an organizational shift in product lines.