• Improved organizational productivity by successfully onboarding all users, orchestrating account creation across platforms including NCID, NCFAST, email, MFA, as well as overseeing imaging, workstation deployment, and desk and cell phone provisioning• Facilitated enhanced productivity by multi-tasking independently and collaboratively in high-volume, large campus office by prioritizing work and providing information systems support via in-person, email, chat, remote access, and phone and documented all issues in ServiceNow• Improved Team collaboration and organization by implementing a new DHB SharePoint site to host onboarding and campus phones spreadsheets. Received and documented all IT inventory hardware and licenses when acquired, provisioned and returned• Enhanced user and network security by assisting with technical issues including: MFA, password resets, resource permissions, RACF account creation and resets, application administration, conference room equipment, WAPs, and network printer password and firmware updates

• Assisted in managing Active Directory, creating and managing user accounts, groups, and permissions to maintain a secure and organized network environment.• Strengthened data security and accessibility by migrating all users to the Microsoft Cloud to reduce the potential of data loss. Provided OneDrive training and documentation to end users fostering smoother operations• Assisted leadership with town hall meetings by recording and uploading MS Teams meetings to SharePoint• Collaborated with system administrators to troubleshoot and resolve server-related problems, implementing patches, MS updates in WSUS, and security enhancements. • Successfully migrated corporate data center from Bellevue to Redmond, consolidating infrastructure with Meraki switches, servers, NAS, WAPs, and security cameras. Completed within a 48-hour weekend timeframe, enhancing operations and security.

• Maintained and upgraded 500 IPTV and patient education servers in person and remotely by preventatively upgrading OS, system hardware, application upgrades, hotfixes, adding DNS records, DHCP scopes and networking routes, and server patching• Provided end-user support by clearly explaining technical problems with UDP Multicast and RF systems to healthcare customers of various technical backgrounds and leadership positions• Mitigated vulnerabilities for 50+ large-scale, hospital enterprise customers by scheduling and performing monthly preventative maintenance and Microsoft Windows updates and installing SSL certificates and upgrading to TLS 2.0• Improved timeliness of leadership status reports process by automating report generation and delivery• Responded to and assessed high severity problems causing 100+ major system failures by collaborating and troubleshooting with network engineers and other technical personnel to efficiently resolve technical problems and implement improvement

• Sales, procurement and support of product• Web development in HTML and Python• Maintained 100% positive feedback on eBay for 10+ years www.NovoCreamSeparators.com