Service Desk Engineer
Current
Think Tech Advisors
Sep 2023 - Present
AeroLeads people directory · profile
Michael Carpenter Email & Phone Number
IT Technician
at
Think Tech Advisors
1 work email found
@avidex.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Think Tech Advisors
Role
IT Technician
Location
Raleigh, North Carolina, United States
Who is Michael Carpenter? Overview
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Quick answer
Michael Carpenter is listed as IT Technician at Think Tech Advisors, based in Raleigh, North Carolina, United States. AeroLeads shows a work email signal at avidex.com and a matched LinkedIn profile for Michael Carpenter.
Michael Carpenter previously worked as Service Desk Engineer at Think Tech Advisors and Business Systems Analyst at North Carolina Department Of Health And Human Services. Michael Carpenter holds 2 Associates Of Applied Science, Computer And Information Sciences And Support Services from Wake Technical Community College.
Company email context
Email format at Think Tech Advisors
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{first_initial}{last}@avidex.com
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AeroLeads found 1 current-domain work email signal for Michael Carpenter. Compare company email patterns before reaching out.
Profile bio
About Michael Carpenter
Technician with six years experience supporting complex patient education RF and IPTV systems in hospital enterprises both on site and remotely. Successfully assisting nurses in the patient rooms as well as project managers and systems administrators in the data center. Troubleshooting hardware, software and network issues and documenting drill-down to resolution. Communicating with customers and technical contacts in advance of any changes, patching, application upgrades and performing these tasks. I also have experience in classic IT, ensuring seamless IT operations by prioritizing work and providing information systems support via in-person, email, chat, remote access, and phone. Duties including creating user accounts in AD, Exchange, Azure, CUCM, O365, provisioning hardware and software and on-boarding and off-boarding, VPN, MFA, spam filtering, imaging with EsXi. keycards, and being responsible for conference room IT equipment functionality.
Current workplace
Michael Carpenter's current company
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Think Tech Advisors
5 roles
Michael Carpenter work experience
A career timeline built from the work history available for this profile.
Business Systems Analyst
- Improved organizational productivity by successfully onboarding all users, orchestrating account creation across platforms including NCID, NCFAST, email, MFA, as well as overseeing imaging, workstation deployment, and.
- Facilitated enhanced productivity by multi-tasking independently and collaboratively in high-volume, large campus office by prioritizing work and providing information systems support via in-person, email, chat, remote.
- Improved Team collaboration and organization by implementing a new DHB SharePoint site to host onboarding and campus phones spreadsheets. Received and documented all IT inventory hardware and licenses when acquired.
- Enhanced user and network security by assisting with technical issues including: MFA, password resets, resource permissions, RACF account creation and resets, application administration, conference room equipment.
Aug 2022 - Jul 2023
Information Technology Help Desk Technician
- Assisted in managing Active Directory, creating and managing user accounts, groups, and permissions to maintain a secure and organized network environment.
- Strengthened data security and accessibility by migrating all users to the Microsoft Cloud to reduce the potential of data loss. Provided OneDrive training and documentation to end users fostering smoother operations
- Assisted leadership with town hall meetings by recording and uploading MS Teams meetings to SharePoint
- Collaborated with system administrators to troubleshoot and resolve server-related problems, implementing patches, MS updates in WSUS, and security enhancements.
- Successfully migrated corporate data center from Bellevue to Redmond, consolidating infrastructure with Meraki switches, servers, NAS, WAPs, and security cameras. Completed within a 48-hour weekend timeframe, enhancing.
May 2021 - May 2022
Interactive Support Specialist Level 2
- Maintained and upgraded 500 IPTV and patient education servers in person and remotely by preventatively upgrading OS, system hardware, application upgrades, hotfixes, adding DNS records, DHCP scopes and networking.
- Provided end-user support by clearly explaining technical problems with UDP Multicast and RF systems to healthcare customers of various technical backgrounds and leadership positions
- Mitigated vulnerabilities for 50+ large-scale, hospital enterprise customers by scheduling and performing monthly preventative maintenance and Microsoft Windows updates and installing SSL certificates and upgrading to.
- Improved timeliness of leadership status reports process by automating report generation and delivery
- Responded to and assessed high severity problems causing 100+ major system failures by collaborating and troubleshooting with network engineers and other technical personnel to efficiently resolve technical problems.
Aug 2017 - May 2021
General Manager And Webmaster
Novo Cream Separators For Small Farms
- Sales, procurement and support of product
- Web development in HTML and Python
- Maintained 100% positive feedback on eBay for 10+ years www.NovoCreamSeparators.com
Oct 2006 - Aug 2017
2 education records
Michael Carpenter education
2 Associates Of Applied Science, Computer And Information Sciences And Support Services
Electrical And Computer Engineering
FAQ
Frequently asked questions about Michael Carpenter
Quick answers generated from the profile data available on this page.
What company does Michael Carpenter work for?
Michael Carpenter works for Think Tech Advisors.
What is Michael Carpenter's role at Think Tech Advisors?
Michael Carpenter is listed as IT Technician at Think Tech Advisors.
What is Michael Carpenter's email address?
AeroLeads has found 1 work email signal at @avidex.com for Michael Carpenter at Think Tech Advisors.
Where is Michael Carpenter based?
Michael Carpenter is based in Raleigh, North Carolina, United States while working with Think Tech Advisors.
What companies has Michael Carpenter worked for?
Michael Carpenter has worked for Think Tech Advisors, North Carolina Department Of Health And Human Services, Avidex, Telehealth Services, and Novo Cream Separators For Small Farms.
How can I contact Michael Carpenter?
You can use AeroLeads to view verified contact signals for Michael Carpenter at Think Tech Advisors, including work email, phone, and LinkedIn data when available.
What schools did Michael Carpenter attend?
Michael Carpenter holds 2 Associates Of Applied Science, Computer And Information Sciences And Support Services from Wake Technical Community College.
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