I am a business administration student with a focus on marketing at Southern New Hampshire University. I have a diverse background in logistics, hospitality, and professional sports, which has given me valuable skills in customer relationship management, communication, and problem-solving. My most recent role was as an assistant manager at Bacaro Pizzeria, where I was responsible for cashiering, recording income and expenses, and mentoring new staff. I also supported the operation team at TFI Transport 1 Inc. by providing solutions, gathering data, and preparing pricing analysis. Additionally, I played professional hockey for the Dragon de Poitiers in France, where I participated in practices, games, and sponsor events. I am passionate about learning new things, working with different cultures, and delivering excellent service. I believe I can bring a unique perspective and a collaborative spirit to any team.
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Professional Hockey PlayerScorpions De Mulhouse Sep 2024 - PresentMulhouse, Grand Est, FrancePro hockey player3 practices on ice per week2 training off Ice per week25-30 gamesSponsor eventsHead coach of U13-u15-u-18 and sport etude -
Marketing Coordinator InternshipLinedrive May 2024 - Sep 2024Montreal, Quebec, CanadaTranslation of Marketing Materials into French (Canadian):o Work with Sales Director and VP of Sales(Canada) to identify most needed/used assetso Translate into conversational Canadian Frencho Utilize Adobe Acrobat to remove English text and insert French texto Proofread all documentso Work with Communications Manager to add into Showpad➢ Success Story Re-Write (End User Facing):o Take existing success stories and change the outcome to revolve around accident reduction, productivity improvements, and overall operational improvement for the end usero Interview SCs to better understand the end user storyo Make adjustments to text and update the flyero Work with Communications Manager to add into Showpad➢ Channel Marketing Enhancements:o Enhance "call to action" messaging on Channel marketing materialso Work with Channel Marketing Specialist to understand current success rates for open/actiono Determine messaging that will drive conversiono Assist in creation of channel communications➢ Champion Initiative Compliance/Accountability:o Work with Business Development team members and VP Sales Ops to determine engagement pointo Conduct communication with SC team to ensure compliance with initiative expectationso Compile feedback on working/not working with SC, Distribution, End Usero Make recommendations on additional materials neededo Provide insight/analysis to progress on initiative➢ Canadian Lead Follow Up:o Follow up on the 20 leads that arrive monthly for the Canadian teamo Determine customer PAIN and engagement needso Align with appropriate response/SC➢ Canadian Channel Marketing Programo Create a marketing campaign/awareness program with VP Sales and Canadian Sales Directoro Propose plan to marketing team and sales leadershipo Execute agreed upon marketing elements -
WaiterVago Italian Apr 2024 - Aug 2024Westmount, Quebec, CanadaEnsure station (tables assigned) is neat and set up for service ([mise en place](with cutlery, glassware, and napkins.Familiarize myself with the daily specials and any menu changes.Warmly greet guests and professionally seat them.Present menus with a thorough knowledge of Italian dishes, ingredients, and pronunciations. Answer questions and offer recommendations.Take accurate drink and food orders, noting any dietary restrictions or preferences.Upsell or suggest additional items that complement the meal, following restaurant guidelines.Ensure proper wine selection and presentation, including knowledge of vintages and regions. Maintain a clean and organized station throughout the shift. Deliver food and beverages attentively, following proper serving etiquette.Describe dishes as they are presented.Refill water glasses, clear used plates, and maintain a smooth dining flow.Check in with guests regularly to ensure their satisfaction and address any requests promptly. Anticipate guest needs and provide polished service that enhances their dining experience.Handle complaints professionally and courteously, seeking solutions from the manager if needed.Assist with closing duties as needed.
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Professional Hockey PlayerScorpions De Mulhouse Nov 2023 - Apr 2024Mulhouse, Grand Est, FrancePro hockey player4 practices on ice per week3 training off Ice per week8 gamesSponsor eventsCoach -
Soutien Opération LogistiqueTfi Transport 1 Inc. Transport Jcg Apr 2023 - Nov 2023Dorval, Quebec, Canadao Support the operation team by pro-actively providing day to day solutions.o Gather shipment & tracking data from service providers and update customers.o Prepare pricing analysis for the internal stakeholders & support the customer RFP lifecycle. -
Professional Hockey PlayerDragon De Poitiers Jan 2023 - Apr 2023Poitiers, Nouvelle-Aquitaine, FrancePro hockey player4 practices on ice per week3 training off Ice per week8 gamesSponsor eventsCoach
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Assistant ManagerBacaro Pizzeria May 2021 - Feb 2023Montreal, Quebec, Canadao Cashiero Recording all income and expenses and ensuring that cash registers are balancedo Appointing, inducting & and mentoring new staff, ensuring customer service -
Professional Hockey PlayerLaser Ht Hockey Aug 2021 - Apr 2022Oulu, North Ostrobothnia, FinlandPro Hockey Player7-8 on ice practices per week2-3 off ice training per week40 gamesLiving with roommates from different backgrounds
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Call Center AgentAir Canada Apr 2019 - Sep 2019Montreal, Quebec, Canadao Explained products or services and prices, and answered all questionso Acknowledged and resolved customer complaintso Developed and maintained constant knowledge of all services offered by the company -
Hockey CoachRoyal Hockey Apr 2019 - Aug 2019Greater Montreal Metropolitan AreaPrepare drillsGuide young children born in 2007Monitor children during practicesInstructor
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Cashier Customer ServiceCremerie Provost Apr 2018 - Sep 2018Montreal, Quebec, CanadaCashierResponsible for InventoryManage the Work ScheduleOpening and Closing
Michael Anthony Deslauriers Chatelain Education Details
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Business Administration And Management, General -
Louis Phillipe PareSecondaire -
Des SourcesSecondaire -
Dalbe ViauSecondaire
Frequently Asked Questions about Michael Anthony Deslauriers Chatelain
What company does Michael Anthony Deslauriers Chatelain work for?
Michael Anthony Deslauriers Chatelain works for Scorpions De Mulhouse
What is Michael Anthony Deslauriers Chatelain's role at the current company?
Michael Anthony Deslauriers Chatelain's current role is MBA student.
What schools did Michael Anthony Deslauriers Chatelain attend?
Michael Anthony Deslauriers Chatelain attended London School Of Business And Finance Lsbf, Southern New Hampshire University, Northland College, Wyoming Seminary College Preparatory School, Louis Phillipe Pare, Des Sources, Dalbe Viau.
Who are Michael Anthony Deslauriers Chatelain's colleagues?
Michael Anthony Deslauriers Chatelain's colleagues are Alex Gagnon.
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