Michael Anthony Vistal Email and Phone Number

Operations Manager at Concentrix at @ Concentrix

fremont, california, united states

Michael Anthony Vistal's Location

Philippines, Philippines

Michael Anthony Vistal's Contact Details

Michael Anthony Vistal work email

mi****@****gys.com View
Valid
mv****@****rix.com View
Valid

Michael Anthony Vistal personal email

n/a

About Michael Anthony Vistal

Operations Manager Trainee handling both Escalation Teams and Operations Teams in Concentrix Nuvali.Espouses and exemplifies company core values to peers and subordinates. Focused on mentoring and developing high potential team members. Experienced in data analysis and root cause analysis. Experienced in staffing and scheduling management, project planning and management.

Michael Anthony Vistal's Current Company Details

Concentrix

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Operations Manager at Concentrix

fremont, california, united states

Website:: concentrix.com
Employees:: 63116

Michael Anthony Vistal Work Experience Details

Operations Manager

Concentrix Oct 2019 - Present

Region Iva - Calabarzon, Philippines

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Operations Manager Trainee

Concentrix Nov 2018 - Oct 2019

Region Iva - Calabarzon, Philippines

OM Trainee handling 3 Escalation Teams and 3 Operations Teams for Sprint Postpaid Care in Concentrix Nuvali.

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Operations Cluster Head

Concentrix Sep 2018 - Oct 2018

Region Vii - Central Visayas, Philippines

Cluster Head handling 3 Operations Teams for Sprint Postpaid Care program of Concentrix Banawa.

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Team Leader - Operations Support

Convergys Jul 2017 - Aug 2018

Region Vii - Central Visayas, Philippines

• Leads and manages the Operations Support Group comprised of 5 sub-teams. • Awarded as Top Operations Support Team Leader for the last two quarters OF 2016 and January and February 2017. Awarded twice as Top Operations Team Leader for the program.
Interim Cluster Head

Convergys Apr 2017 - Jul 2017

Region Vii - Central Visayas, Philippines

• Led and managed an Operations Cluster. Total cluster headcount comprised of 4 Team Leaders, 4 Escalation agents and 65 Production agents.• Top Operations Manager for the month of May 2017 (2nd month as Interim Cluster Head).
Team Leader - Operations Support

Convergys Jul 2016 - Mar 2017

Region Vii - Central Visayas, Philippines

(Refer to latest job description in work experience for details.)
Team Leader - Escalations

Convergys Apr 2013 - Jun 2016

Region Vii - Central Visayas, Philippines

Lead the Escalations Supervisor Team with a headcount of 24-30agents. As Team Leader for Escalations Desk, coached the team to improve on performance, efficiency and productivity. Improved team response rate to site escalations by improving real-time call rate. Decreased team Executive and Back-end Escalation incidents.
Team Leader - Operations

Convergys Apr 2006 - Mar 2013

Region Vii - Central Visayas, Philippines

Handled a team of up to 16 production agents. Awarded twice as Top Team Leader for the cluster on CSAT. Awarded as Top Team Leader for the cluster on Sales.
Development Specialist - Learning Lab

Convergys Jul 2005 - Mar 2006

Region Vii - Central Visayas, Philippines

Assisted Learning Lab group. Received supervisory calls and assisted on product related questions. Subject matter expert for Learning Lab. Evaluated on calls and provided coaching and feedback to agents.
Escalations Desk Representative

Convergys Dec 2004 - Jun 2005

Convergys Arcenas, Banawa, Cebu City

Provided first level support to the Operations group by handling escalated and supervisory calls for the Sprint program.
Customer Care Specialist

Convergys Philippines Services Corp Aug 2004 - Nov 2004

Convergys Arcenas, Banawa, Cebu City

Frontline representative for both inbound and outbound calls handling billing, sales, technical and account management issues for Sprint.

Michael Anthony Vistal Skills

Team Management Contact Centers Business Process Outsourcing Reporting And Analysis Project Management Customer Experience Team Leadership Team Building Team Motivation Supervisory Skills Team Mentoring Team Development Customer Service Work Under Minimal Supervision Performance Management Call Centers Bpo Customer Satisfaction Outsourcing Quality Assurance

Michael Anthony Vistal Education Details

Frequently Asked Questions about Michael Anthony Vistal

What company does Michael Anthony Vistal work for?

Michael Anthony Vistal works for Concentrix

What is Michael Anthony Vistal's role at the current company?

Michael Anthony Vistal's current role is Operations Manager at Concentrix.

What is Michael Anthony Vistal's email address?

Michael Anthony Vistal's email address is mi****@****gys.com

What schools did Michael Anthony Vistal attend?

Michael Anthony Vistal attended University Of San Carlos, Holy Name University, Holy Name University.

What skills is Michael Anthony Vistal known for?

Michael Anthony Vistal has skills like Team Management, Contact Centers, Business Process Outsourcing, Reporting And Analysis, Project Management, Customer Experience, Team Leadership, Team Building, Team Motivation, Supervisory Skills, Team Mentoring, Team Development.

Who are Michael Anthony Vistal's colleagues?

Michael Anthony Vistal's colleagues are Dilip B K, Valeria De Simone, Julian Assan, Leira Anne Beltran, Enjy Ahmed, Ghaya Chaalali, Cherrion Bowers.

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