• Provide strong leadership and direction to the organization.• Develop and implement the agency’s mission, vision, and strategic goals.• Manage the agency budget and financial resources.• Ensure financial sustainability and compliance with regulatory requirements.• Oversee the implementation of policies and procedures to maintain compliance.• Recruit, train, and manage a qualified and competent staff.• Foster a positive and inclusive work environment.• Monitor and assess the quality-of-care services provided.• Ensure adherence to best practices and industry standards.• Identity and manage potential risks to the agency• Implement and leverage technology to enhance service delivery and organizational efficiency.• Develop and implement marketing strategies to attract clients and build the agency reputation.• Explore opportunities for business growth and expansion.• Prepare reports for regulatory bodies, stakeholders and the board of directors.

• collect any outstanding charges from tenants• Provision of accurate arrears reports.• Provide arrears statistics.• Ensure a high level of collection rates.• Chase tenants by telephone, fax, email or letter to recover outstanding sums.• Achievement of client collection statistics targets.• Have regular meetings with portfolio managers providing comments on arrears.• Update tenant contacts on system.• Liaise with treasury team over allocation of funds.• Assist treasury team to ensure unallocated cash kept to a minimum.• Prepare monthly and quarterly reports for both internal and external clients as required.• Ensure that any management agreement targets are met.• Instruct Enforcement Agents.• Instruct solicitors.• Reconciliation of tenant accounts and resolving tenant queries.• Work within the best practice guidelines to ensure a common and consistent approach is used across the company.• Any other duties necessary to assist with the running of the various portfolios within the team

Working alongside with core JLL suppliers reconciling their debt monthly and following up for invoices which has not been paid and trying to identify any duplicate payments. To complete processing on portfolio of suppliers and to assist the wider AP team as a point of contact for a given supplier. To reconcile supplier statements statement as directed by department Team Leader or Manager Ensuring all invoices are presented corrected in accordance with RICS

Process all correctly authorised and approved invoices on the specified system as per departments SLA and individual KPI’s by ensuring that both individuals and the team, processing targets are met on a daily or weekly basis. To ensure all invoice queries are actioned promptly, fully documented and follow up. Deal with adhoc queries as necessary Deal with any reminders/final reminders in a timely manner to avoidfurther action Process and upload daily BACS

Reconciled the receipts and lodgements in company cash book with bank statements for maintaining accuracy. Reviewed and reported outstanding items between the bank and the company ledgers as well as tracked outstanding issues and to lease with bank RM to identify and rectify differences.● Executed payment of staff statutory deductions monthly (SSNIT, PAYE etc.) along with finalising payroll and payment of Agent Monthly commission.● Played a significant role in saving operational costs and facilitated company in migration process through coordinating with staff members in transforming accounting system