Michael Applebee Email and Phone Number

Responsible for:• Providing assistance, support and training to adults with intellectual disability and other physical and/or sensory impairments. • Ensuring the health, safety and well-being of the clients by assisting them in areas of personal care, communication, mobility, and personal living skills. • Connecting and integrating clients within the community by accessing a variety of community resources and opportunities for socialization and recreation. • Providing transport in city vehicles, such as a Mega Van, 15 Passenger van, and Mini Van to include assisting clients to get in and out of the vehicle and operating a hydraulic lift. • Assisting with lifting and re-positioning clients as needed. • Assisting with personal hygiene of the clients, cooking and serving meals as well as assisting the clients as they eat and drink. • Traveling with the clients and other staff in the event of the need to evacuate the facility or local area.• Working beyond the scheduled shift on a PRN basis. • Completing Medicaid Direct Support training, CPR/First Aid, TOVA training, and achieving certification in Medication Assistance and Food Handlers training.

Responsible for:• Acting as a role model by providing direct support and training to clients with severely challenging behaviors who are diagnosed with intellectual/developmental disabilities and mental health issues.• Working within a person-centered educational model to provide support, educational/training, and supervising clients with intellectual and developmental disabilities.• Running training programs; administering medications; collecting and recording pertinent data and completing required paperwork.• Contributing to and maintaining an environment that is supportive of individual choices, enriching, homelike, safe and nurturing for clients with disabilities.• Supporting and instructing clients in a range of daily living skills including: self-help, personal hygiene, independent living, and social development.• Implementing daily training programs and behavior support plans.• Monitoring leisure time, recreational, social and activities of choice.• Supporting clients receiving emergency stabilization services.• Effectively communicate, interacting positively and professionally with peers, other team members and supervisors.• Following written and oral instructions.• Accurately reporting and describing observations orally and in writing.

Responsible for:• Managing, training, scheduling, and paying up to five pet sitting contractors.• Providing professional and customized care to various types of pets in the owner's home. • Arriving in a timely manner to residence per client’s instructions.• Communicating effectively the job duties and services provided by the business to clients• Building, promoting and maintaining all aspects of the business website.• Selecting and implementing all advertising guidelines, budgets, and services provided.• Maintaining accurate client accounts.• Creating and fulfilling service contracts, pet sitting and billing forms, and logos using MS Office and other software. • Creating and accurately updating and backing up client files, contractor files on an electronic filing system and business software.• Responding professionally to phone calls, emails, text messages, website inquiries, and face to face pet sitting inquiries.• Ensuring all client expectations is met.• Responding professionally and quickly to complaints with an emphasis in customer service.• Walking and transporting pets under all weather conditions.• Preparing and safely dispensing oral and subcutaneous medications. • Working independently while following strict customer instructions to ensure customer satisfaction.• Creating and implementing pet sitting policies and best practice standards.

Responsible for:• Evaluating information and verifications provided by clients.• Determining eligibility for Medicaid, Food Stamp, and FAMIS programs in accordance with individual program policy and procedures.• Diagnosing and solving any problems reported by the client dealing with case benefits.• Conducting interactive computer interviews and face-to-face interviews with clients.• Accessing programs and systems to derive information to maintain caseload and determine ongoing eligibility.• Compiling and evaluating data or information and making recommendations in order to achieve action-based results.• Providing assistance to people in order to achieve task completion.• Handling office equipment involving moderate latitude for judgment regarding attainment of standard or in selecting appropriate items.• Achieving moderate economies and/or preventing moderate losses through the management or handling of supplies of high value or moderate amounts of money.• Enforcing an environment which promotes the safety and health of others.• Using addition, subtraction, multiplication, and division; computing ratios, rates, and percentages.• Reading technical instructions, charts, and procedures manuals.• Composing routine reports and completing job forms.• Speaking in compound sentences using standard grammar.• Coordinating work involving guidelines and rules with constant problem solving.• Paying continuous and close attention to results for accuracy while under frequent and unusual pressure.• Making decisions with moderately serious impact which affects work unit and may affect other units or citizens.• Working with people having difficulties such as homelessness, mental health, disabled, intellectual disabilities, and substance abuse.

Responsible for:• Evaluating information and verifications provided by clients.• Determining eligibility for Medicaid, Food Stamp, and FAMIS programs in accordance with individual program policy and procedures.• Diagnosing and solving any problems reported by the client dealing with case benefits.• Conducting interactive computer interviews and face-to-face interviews with clients.• Accessing programs and systems to derive information to maintain caseload and determine ongoing eligibility.• Compiling and evaluating data or information and making recommendations in order to achieve action-based results.• Providing assistance to people in order to achieve task completion.• Handling office equipment involving moderate latitude for judgment regarding attainment of standard or in selecting appropriate items.• Achieving moderate economies and/or preventing moderate losses through the management or handling of supplies of high value or moderate amounts of money.• Enforcing an environment which promotes the safety and health of others.• Using addition, subtraction, multiplication, and division; computing ratios, rates, and percentages.• Reading technical instructions, charts, and procedures manuals.• Composing routine reports and completing job forms.• Speaking in compound sentences using standard grammar.• Coordinating work involving guidelines and rules with constant problem solving.• Paying continuous and close attention to results for accuracy while under frequent and unusual pressure.• Making decisions with moderately serious impact which affects work unit and may affect other units or citizens.• Working with people having difficulties such as homelessness, mental health, disabled, intellectual disabilities, and substance abuse.