Michael Aranda Email & Phone Number

London, England, GB

London, England, GB

• Implementation of Service Cloud for the COPS division
• Managed our third-party survey tool GetFeedback and built the integration into our SFDC environment
• Created standards for community management and maintenance
• Provided customer support for community SSO login errors

Boston, MA, US

• Managed the four-person Salesforce Production Support Team
• Built out Salesforce Support Desk in the JIRA Service Desk
• Set Service Level Agreements for the Salesforce Support Team
• Set standard for user creation, profiles and permissions, and installed package license distribution
• Salesforce technical resource for the implementation of LiveMessage for Lightning
• Served as the release manager for all production support tickets

Boston, Massachusetts, US

• Salesforce Administrator in Technology Resources
• Owner of the Salesforce environment and primary administrator for the Berklee College of Music
• Developed and enforced best practices for Salesforce across the college
• Trained and managed junior administrators from various departments across campus
• Executed Salesforce support tools such as Demand Tools, Process Builder, and Flow Designer
• Used diagnostic tools such as the developers console, Workbench, and Salesforce ToolKit to identify and resolve production issues

Boston, MA, US

• Owner of the Salesforce environment and primary Salesforce administrator for Berklee Online
• Set the parameters for the Berklee Online student support console; set up email-to-case, case validation rules, auto-response messaging, and Omni-channel assignment rules
• Worked with various departments at Berklee to demo and help build implementation strategies
• Supported relationship between Salesforce and marketing automation software (Marketo)
• Designed and executed solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules within the context of the Salesforce platform
• Created training materials and documentation of processes as business needs evolved

Ocean, NJ, US

• Customer Relationship Management Software Administrator
• Salesforce.com Mortgage Planner CRM Software Administrator
• Integrated third party applications from the "Salesforce App Exchange"

Hope, NJ, US

• Managed the day to day sales operations
• Maintained contact with clients throughout the mortgage process
• Telemarketed to clients and referral partners
• Managed team reports and created templates for future use
• Organized and analyzed loan data
• Managed the team P&L and expense report

Fort Mill, SC, US

• Directed sales for the HughesNet® Gen3 Satellite based internet service
• Utilized internal analytics tools to screen potential customers based on location and needs
• Informed customers of the key benefits of HughesNet®, and contrasted our offering against competitive technologies
• Cross sold our partner products, such as DirectTV®, Clear® Wireless, and ADT® Home Security

• Worked one on one with children with cognitive, physical and behavioral disabilities.
• Active involvement in the development and execution of children's various therapy strategies
• Worked to improve the quality of life for the child and their families
• Incorporated goals in the child's everyday life

• Assisted Vice President of Mortgage Products and Services
• Responsible for business development and sales and operations
• Designed the internship program used for future interns
• Helped facilitate team meetings by preparing meeting agendas, creating supplemental materials, and recording the meeting minutes
• Built strategic alliance with referral partners through networking and co-branding
• Created product and service demand through telemarketing and social media marketing

US

• Assisted Vice President of Mortgage Products and Services
• Responsible for business development and sales and operations
• Designed the internship program used for future interns
• Helped facilitate team meetings by preparing meeting agendas, creating supplemental materials, and recording the meeting minutes
• Built strategic alliance with referral partners through networking and co-branding
• Created product and service demand through telemarketing and social media marketing

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Marketing

Bachelor'S Degree, Business Administration And Management, General

Minor, International Business