Michael Arceo Email & Phone Number

Santa Ana, Ca, Us

United States

Stealth Tech

United States

• Played a pivotal role in the successful execution of various projects, successfully reducingpayroll hours by 6.2% and enabling optimal facilities condition.• Improved daily operations of a high-end wedding venue, orchestrating 250 successful weddingsannually and maintaining a 95% customer satisfaction rate.• Strengthened vendor relationships, negotiating contracts, and securing exclusive partnershipsto enhance venue offerings, reduce overall cost by up to 25%, and improve profitability.• Developed and implemented staff training programs focused on customer service excellence,contributing to the venue's recognition as the Q3 2022 Venue of the Quarter. • Skyrocketed revenue by 5.6% over budget for Q2 2023.

United States

Collaborated with the General Manager to optimize day-to-day operations, including payroll, facilities management, and financial reporting.Conducted venue tours, customized wedding packages, and communicated effectively with couples during the planning stages as well as actively planning over 250 events per yearManaged administrative duties, including Profit & Loss Statements and sales-related tasks.Acted as a trusted advisor, guiding couples in setting wedding dates while considering various factors.Contributed to the development of business strategies and the training of departmental leaders.

Metro Manila, National Capital Region, Philippines

Australia

• Increased customer satisfaction to 98% by managing a dedicated team of customer serviceagents, ensuring efficient problem resolution and total customer satisfaction.• Maximized efficiency by compiling and processing Excel spreadsheets with over 300+ clientinspection orders per week.• Served as a Supervisor in a call center environment, ensuring prompt and effective resolutionof inquiries and concerns to maintain high levels of customer satisfaction.• Championed excellent customer service by directing over 100 daily inbound customer calls,resolving concerns, and enhancing overall client experiences.

Newport Beach, California

· Responsible for the overall operation of Caffe Uno, In-Room Dining as well as Private Bar and ensuring 5 Star/5Diamond Quality Service by managing a team of over 30 team members.· Managing Inventory, ordering new products, meeting different suppliers in updating our products that would enhance sales in our outlets.· Resolving and enhancing guest experiences.· Attending weekly meetings on how to maximize labor costs with the department directors and our managing director in reviewing guest complaints, problem-solving, labor, departmental budget allocation, etc. · Creating and implementing SOP (Standard Operating Procedures) to ensure proper flow of business.

· Responsible for transitioning guest interactions into booked lunch reservations for Wyndham timeshare sales presentation.· Creating and building value to the Wyndham Vacation Ownership by proactively interacting with guests throughout the Orange County and LA areas.· Achieved high sales volume with a consultative, value-focused, hospitality-driven, customer service approach· Meeting sales goals and quotas while maintaining a positive and, memorable guest experience· Bringing value to current Wyndham Vacation Ownership owners to upgrade their ownership· Exceptional knowledge and ability to deal and interact with people of different backgrounds· Training new hires with the proper execution of sales techniques

Manila, Philippines

· Trained team members in food preparation, service, sanitation, and safety procedures.· Greet and seat guests, and present menus and wine lists.· Resolve customer complaints regarding food service.· Assign duties, responsibilities, and work stations to employees in accordance with work requirements.· Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

Snowmass Village, Colorado, United States

Snowmass Village, Colorado

Worked throughout Food & Beverage as a Server, Buser, Bartender, Banquet Captain as a Management Trainee Intern

Philippines

•Maximized productivity and time management by organizing the Regional Manager's calendar, and optimizing scheduling for appointments, meetings, and travel arrangements.•Efficiently coordinated and facilitated meetings, contributing to their productivity by preparing comprehensive agendas, taking detailed minutes, and diligently following up on action items.•Upheld strict confidentiality protocols, showcasing discretion in handling sensitive information and ensuring confidentiality at all times.•Demonstrated exceptional organizational abilities by prioritizing and managing multiple projects concurrently, delivering results within designated timelines.•Contributed to overall operational efficiency by fulfilling clerical functions, including answering phone calls, responding to emails, filing documents, and managing office supplies.