Ucaas Platform Engineer
Current
Manchester, England, United Kingdom
- Key Responsibilities include:Operations Management
- Implement Planned Configuration Changes - Executing configuration adjustments and upgrades across key network components ensuring seamless updates
- Business Continuity Planning - Overseeing and executing continuity schedules and rehearsal exercises, ensuring operational resilience
- Collaboration with cross-functional teams - Partnering closely with Support and Engineering teams to enable effective service monitoring, including rapid responses to alerts and incidents
- Identify automation opportunities - Reducing manual intervention through automation implementation within maintenance and troubleshooting processesIncident Management
- Technical Support - Providing expert technical support to internal teams, resolving trouble tickets or otherwise escalating them as needed