As a seasoned Sales and Account Management professional, my career is a testament to the power of strategic relationship building, innovative sales strategies, and data-driven insights. My approach blends deep industry knowledge with an understanding of technology to exceed KPIs and ensure client satisfaction. I thrive on challenges and am committed to not just meeting but exceeding expectations, fostering a culture of excellence and innovation within every team I lead.My dedication to fostering long-term client partnerships and driving strategic sales initiatives has not only resulted in substantial revenue growth but has also solidified my reputation as a trusted leader and strategic advisor. With a focus on continuous improvement and a commitment to excellence, I am always looking for new ways to drive success for my clients and team.Some key achievements include:✅ Led sales across the East Coast and Canada, signing 150+ customers and generating $30M+ in revenue from new and upsold business utilizing extensive relationships building best practices, efficient process optimization, and product expertise over 5 years✅ Developed and optimized reports and dashboards (Salesforce/Looker/Domo) to drive transparency and operational efficiency, while meticulously managing account records, fostering a culture of data-driven decision-making, strategic support, and relationship management✅ Increased product adoption resulting in additional revenue by leveraging deep client insights and product expertise, serving as the primary contact and orchestrating all client discussions, resulting in substantial revenue growth from initial $300K within first 6 months to multi-millions YoY✅ Leveraged BI tools (Looker, Domo, SimilarWeb, 42matters) for advanced prospecting and account analysis, underpinning a data-driven decision-making approach that contributed to consistently ranking within top 3 on sales team at Index Exchange, including being named #1 Salesperson in 2019Please connect with me if you'd like to network together.
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Co-Founder And Head Of SalesExponentialTeaneck, Nj, Us -
Head Of Business DevelopmentExponential May 2024 - PresentWe make post-acute care operators more profitable by providing their admissions teams with a major competitive advantage. -
Sales ManagerIndex Exchange Jan 2020 - Oct 2023Greater New York City Area· Spearheaded sales cycle management and regional sales leadership, securing 250+ new partnerships and customers across digital media, mobile apps, CTV publishers, and platforms in the East Coast and Canada, generating $30M+ in revenue through relationship building, process optimization, and product expertise, significantly expanding market presence over 5 years· Orchestrated collaborative team efforts and client engagement, leveraging a pod structure with account managers… Show more · Spearheaded sales cycle management and regional sales leadership, securing 250+ new partnerships and customers across digital media, mobile apps, CTV publishers, and platforms in the East Coast and Canada, generating $30M+ in revenue through relationship building, process optimization, and product expertise, significantly expanding market presence over 5 years· Orchestrated collaborative team efforts and client engagement, leveraging a pod structure with account managers, solutions consultants, and analysts to drive new revenue opportunities and ensure commercial focus, enhancing client relationships and operational excellence· Championed salesforce.com processes and reporting as the SME, enhancing operational efficiency and peer training, while engaging in comprehensive revenue forecasting and pipeline management to inform senior leadership on growth strategies, enhancing transparency· Initiated and nurtured key client relationships, employing a strategic, collaborative approach to account management that empowered post-sales teams to maintain day-to-day operations, ensuring client satisfaction and long-term partnerships Show less -
Relationship & Account ManagerIndex Exchange Jan 2018 - Dec 2019New York, New York, United States· Increased product adoption resulting in additional revenue by leveraging deep client insights and product expertise, serving as the primary contact, and orchestrating all client discussions, resulting in substantial revenue growth from initial $300K within first 6 months to multi-millions YoY· Enhanced client engagement through consultative sales techniques and partner development strategies within a hybrid role blending account management with sales, contributing to standing up a… Show more · Increased product adoption resulting in additional revenue by leveraging deep client insights and product expertise, serving as the primary contact, and orchestrating all client discussions, resulting in substantial revenue growth from initial $300K within first 6 months to multi-millions YoY· Enhanced client engagement through consultative sales techniques and partner development strategies within a hybrid role blending account management with sales, contributing to standing up a new compensation model and organizational structure· Developed and optimized Salesforce reports and dashboards to drive transparency and operational efficiency, while meticulously managing account records, fostering a culture of data-driven decision-making and strategic support· Led pilot and advisory groups in beta testing new processes and workflows, providing pivotal feedback in order to refine quality assurance measures and optimize organizational procedures· Conducted comprehensive needs analyses, spearheaded quarterly business reviews, and uncovered growth opportunities with key accounts, solidifying client relationships and driving strategic account expansion· Managed the intake and distribution of inbound leads through the company website, overseeing the qualification process and efficient handover to sales representatives, resulting in enhanced lead conversion rates· Delivered periodic presentations on training initiatives, leading sales training and learning & development sessions, contributing to the professional growth and skill enhancement of the team Show less -
Sr. Account ManagerZedo Apr 2016 - Jan 2018Greater New York City Area· Exceeded quarterly revenue goals by strategically managing and expanding a $3M+ book of business across 60+ accounts, overseeing the entire sales cycle from pre-sale to close, ensuring comprehensive client acquisition, retention, and account growth· Played a pivotal role in Zedo's US expansion efforts, shaping go-to-market strategies and leading product evangelization to enhance market penetration and brand positioning· Collaborated with internal teams to refine sales… Show more · Exceeded quarterly revenue goals by strategically managing and expanding a $3M+ book of business across 60+ accounts, overseeing the entire sales cycle from pre-sale to close, ensuring comprehensive client acquisition, retention, and account growth· Played a pivotal role in Zedo's US expansion efforts, shaping go-to-market strategies and leading product evangelization to enhance market penetration and brand positioning· Collaborated with internal teams to refine sales strategies and techniques, ensuring effective communication of Zedo's value proposition to both new and existing customers, strengthening client engagements and sales outcomes Show less -
Account ManagerZedo Jun 2015 - Apr 2016Greater New York City Area· Exceeded revenue goals by 100+% through strategic management of over 50 accounts, serving as the primary contact for inquiries and ensuring key performance indicators such as fill rate, revenue, and eCPM were met, optimizing account performance and driving client engagement· Conducted regular account reviews to enhance performance and uncover optimization opportunities, offering tailored guidance and reinforcing the value of Zedo's solutions, strengthening brand loyalty and… Show more · Exceeded revenue goals by 100+% through strategic management of over 50 accounts, serving as the primary contact for inquiries and ensuring key performance indicators such as fill rate, revenue, and eCPM were met, optimizing account performance and driving client engagement· Conducted regular account reviews to enhance performance and uncover optimization opportunities, offering tailored guidance and reinforcing the value of Zedo's solutions, strengthening brand loyalty and partner engagement· Fostered seamless client onboarding and education by collaborating closely with sales, presales, implementation, demand and engineering teams, ensuring a cohesive approach to partner management and product adoption· Analyzed industry trends to identify and capitalize on new traffic sources for Zedo's high-impact video and display advertising solutions, resulting in increased product sales and market competitiveness Show less -
Digital Account ManagerNtent Mar 2014 - May 2015Greater New York City Area· Orchestrated digital advertising campaigns across home, food, family, auto, and entertainment verticals for 100+ clients, managing budgets from $500-$10K per month, delivering tailored native, display, and programmatic solutions· Led project management efforts, liaising between creative designers, copywriters, account executives, and clients to integrate compelling creative assets into advertising campaigns, enhancing client engagement and campaign performance· Utilized… Show more · Orchestrated digital advertising campaigns across home, food, family, auto, and entertainment verticals for 100+ clients, managing budgets from $500-$10K per month, delivering tailored native, display, and programmatic solutions· Led project management efforts, liaising between creative designers, copywriters, account executives, and clients to integrate compelling creative assets into advertising campaigns, enhancing client engagement and campaign performance· Utilized NTENT's proprietary Featurelink platform, Tableau, and Google Analytics to analyze campaign data, developing and implementing optimization strategies that maximized client ROI through data-driven decision making and detailed reporting· Conducted regular account reviews to evaluate campaign performance, share insights, and advise on budget reallocation and growth opportunities, strengthening client relationships and driving incremental revenue· Played a pivotal role in the launch of a new performance network product, leveraging existing relationships and technology to introduce a revenue-generating solution focused on converting lower-funnel activity, marking a significant business pivot from the legacy top-of-the-funnel campaign focus Show less
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Affiliate Account ManagerKgm Direct Aug 2011 - Mar 2014Greater New York City Area· Managed and optimized 15 key accounts as the campaign manager within a niche affiliate network, spearheading the creation, monitoring, and analysis of email marketing campaigns for subprime loans using DirectTrack and HitPath software, driving enhanced performance and actionable insights· Led cross-functional collaboration with designers and developers to craft effective advertising campaigns, focusing on creative design, copy, and landing page optimization to enhance conversions… Show more · Managed and optimized 15 key accounts as the campaign manager within a niche affiliate network, spearheading the creation, monitoring, and analysis of email marketing campaigns for subprime loans using DirectTrack and HitPath software, driving enhanced performance and actionable insights· Led cross-functional collaboration with designers and developers to craft effective advertising campaigns, focusing on creative design, copy, and landing page optimization to enhance conversions and ROI· Oversaw offer trafficking and campaign performance for clients, while conducting analysis using Google Analytics and AdWords to optimize traffic sourcing and increase conversion rates, ensuring operational efficiency and client satisfaction Show less
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Senior Shift ManagerOhel Children'S Home And Family Services Mar 2008 - Aug 2011Greater New York City Area• Managed and oversaw daily reporting of junior staff to monitor and record resident progress, empower residents to reach personal goals and live independent lives• Engaged residents’ family members and staff in assessing progress and generating strategies for improvement• Performed analyses and made recommendations for management• Prepared fundraising booklets for prospective donors
Michael Arfe Education Details
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Business Administration And Management, General
Frequently Asked Questions about Michael Arfe
What company does Michael Arfe work for?
Michael Arfe works for Exponential
What is Michael Arfe's role at the current company?
Michael Arfe's current role is Co-Founder and Head of Sales.
What schools did Michael Arfe attend?
Michael Arfe attended Yeshiva University.
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