Michael Arkin Email & Phone Number

Tasked with bridging the gap between strategy and operational execution and between training and improved performance results.Directly responsible for showroom sales processes; sales management negotiation processes; and e-commerce, phone, and CRM processes.Implemented processes and procedures for a brand new BDC department which resulted in a net delivery ratio of 9% vs. industry average of 2%Success for the project was shown by increases in e-commerce net delivery from 4% to 11%, unsold traffic net delivery from 3% to 12%, and owner loyalty net delivery increase from 1% to 3.5%

Costa Mesa, Ca

Responsible for daily management of the dealership, overseeing the operations of all departments with total strategic, operating, and profit and loss accountability.Developed management team that demonstrated a high degree of teamwork and decision making focus on customer need.Improved sales call conversion rate from 1.9% at end of 2014 to 4.0% at end of third quarter 2015.Improved e-commerce sales conversion rates from 3.7% at the end of 2014 to 8.4% at end of third quarter 2015.Sales opportunity conversion rate improved from 12.3% at the end of 2014 to 17.2% at the end of third quarter 2015

Monrovia, Ca

Total accountability for effecting and achieving monthly an annual budgets for all departments.Manage and monitor day to day operations and take necessary actions to ensure that performance goals and metrics are met or exceeded.Responsible for all variable operations for the three franchises.Implemented processes and procedures of e-commerce and phone sales resulting in a dramatic increase in closing percentages ( e-commerce closing 9.5% from 4.3%; phone sales closing; 8.0% from 2%)

Glendale, Ca

Responsible for operating and managing the dealership including overseeing all departments and maintaining a high level of integrity.Total accountability for effecting and achieving monthly and annual budgets for all departments.Manage and monitor day to day operations and take necessary actions to ensure that performance goals and metrics are met and or exceeded.Highest increase of sales volume in Subaru Western Region in 2012 vs 2011 (68%)Stellar Care Dealer 2012 top 3% of all dealers in US. leadership , customer focus and commitment to operational excellence.

Ontario, Ca

Responsible for daily management of the dealerships, overseeing the operation of all departments with total strategic, operating, and profit and loss accountability.Restored profitability in less then 60 days when dealership had been losing significant money.Increased new Subaru sales by 249 in 2011 vs. 2010 (80%)19% unit increase of pre-owned vehicles in 2011 vs. 2010Significantly increased CSI levels through diligent hiring and training processes and became number one in CSI in the western region

WESTERN REGION - MARKET IResponsible for all front end activities of ten dealerships working with GM, GSM, and Sales Manager to ensure store meets its new and used vehicle unit sales which also includes gross objectives on a daily, monthly, and annual basis.Work with GMs to ensure that units sold produced sufficient gross to aid the dealership in reaching its profit objectives on a monthly and annial basis through planning, organizing, coordinating & managing the activities of the new and used vehicle sales departments, in addtion to maintaining 100% CSI score.Help GM build management team that demonstrates a high degree of teamwork; help ensure that highly qualified associates and applicants are hired to fill store positions.Provide ongoing performance feedback and coaching to GM and sales management staff.Ensure that associates receive training, development & coaching necessary to improve their performance & advance within the store and market.Work with GMs to develop & execute a budget/business plan for the store as well as each of the departments - new and used cars, F & I; also help them manage & monitor day to day operations and take necessary action to ensure that established performance goals are met and or exceeded.Provide for and facilitate with sales management staff the recruiting, selection, and training of associates so as to develop & retain a qualified workforce.Work with GM and Sales Manager to instill behaviors consistent with the company's vision, mission, and values in all interactions.Responsible for training all new GMs coming from outside the company, successfully integrating them into the AutoNation process.RECENT ACHIEVEMENTS: 53 basis point increase of market share first six months 2009 versus 201011% unit increase of pre-owned vehicles first six months 2009 versus 2010$313 increase of pre-owned PVR first six months 2009 versuss 2010

POWER FORD TUSTINResponsible for operating and managing the dealership which included overseeing the operation of all departments & maintaining a high level of integrity.Total & complete profit and loss responsibility.Total accountability for effecting and achieving monthly and annual budgets for departments.Manage and monitor day to day operations and take necessary actions to ensure that established performance goals and metrics were met and or exceeded.ACHIEVEMENTS: Winner 2009 President Award, which recognizes top AutoNation GMs for leadership, customer focus, and commitment to operational excellence. The key drivers to win this award are market share, PVR, gross profit, service customer pay, compensation, turnover, OSGA, CSI, and store profit growth.Increased market share by 103 basis points 2009 versus 2008Implemented processes & procedures of e-commerce and phone sales resulting in dramatic increases in closing percentages (e-com closing percentage 8.7% from 7.3%, phone close percentage 9.3% from 8.1%)Maintained 100% compliance with all AutoNation processes & policies, including F&I menu, used car bucket & system, day supply targets, and Customer 1stThe only Ford store to be profitable in AutoNation's Western Region in 2008; operating income from a negative $387,000 to $557,000 while also increasing market shareIncreased customer pay revenue, +17%, #1 in zone versus prior year (-3%)Significantly increased CSI levels thru diligent hiring and training processes, resulting in enhanced production, improved morale, and strengthened company culture#1 Dealership in Western Region 2008 in lowest associate turnover rateIncreased F&I performance levels year over year, net F&I PVR went from $690 to $1,040 while maintaining a 100% compliance

Responsible full strategic, operating, and profit & loss responsibility for daily management of dealership.ACHIEVEMENTS: Ranked #4 in total sales in California Region 2005Earned 2.1% market share compared to zone and region average of 1.4%Served as Vice-Chairman of Linclon Mercury Dealer Association from 2004 to 2006, overseeing regional advertising for the brandNational Council member of Ford Dealer Training Advisory Board, which created sales and market for Ford and Lincoln Mercury Dealers.

Bachelor Of Science, Communication Arts

Exective Mangement Program

Extensive training in the following areas: leadership, accountability management, asset management, income statement analysis, employee.