Software Support Analyst
Current
Feb 2021 - Present
AeroLeads people directory · profile
Michael Armstead Email & Phone Number
Software Support Analyst
at
CINC Systems
1 work email found
@careerbuilder.com
1 phone found area 877
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Software Support Analyst
Location
Lawrenceville, Georgia, United States
Who is Michael Armstead? Overview
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Quick answer
Michael Armstead is listed as Software Support Analyst at CINC Systems, based in Lawrenceville, Georgia, United States. AeroLeads shows a work email signal at careerbuilder.com, phone signal with area code 877, and a matched LinkedIn profile for Michael Armstead.
Michael Armstead previously worked as Senior Client Support Specialist at Careerbuilder and Account Manager at Careerbuilder. Michael Armstead holds Master'S Degree, Is/It, Project Management from Devry University'S Keller Graduate School Of Management-Georgia.
Company email context
Email format at CINC Systems
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{first}.{last}@careerbuilder.com
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Profile bio
About Michael Armstead
Customer Service/ Client Support/ Account Management/ Technical Support
Listed skills include Account Management, Customer Service, Salesforce.Com, Training, and 20 others.
Current workplace
Michael Armstead's current company
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4 roles
Michael Armstead work experience
A career timeline built from the work history available for this profile.
Senior Client Support Specialist
• Provided impactful technical support to key accounts, rapidly addressing and resolving critical cases resulting in high client satisfaction and advancing customer retention rates.• Handled escalated support cases serving as liaison between our Engineers and Sales reps and clients.• Served as product SME for our Talent Discovery product• Mentored Level One Support Agents.• Curated Knowledge Base articles to assist level one and offshore agents.• Assisted in training offshore agents.• Served as floor lead when management was unavailable.• Managed online chat support portal answering basic account questions and relaying clients to proper support channels for assistance with more complex issues.• Top Performer Q1 and Q2 2017
Aug 2015 - Apr 2020
Account Manager
• Manage a book a business valued at $6.5 million plus.• Worked with sales teams to identify upsell opportunities• Trained clients via webinar on best practices on the website and getting the most return on investment.• Evaluated performance data and created customized account reviews and reports for renewal initiatives and per client request by utilizing self-service tools, MS Excel, PowerPoint, and SalesForce.• Direct contact for clients and sales reps in the event that they needed any technical support or training.• Trained new sales reps on product features and mentored new Account Managers• Analyzed underperforming job postings to increase performance for clients. • Prioritize tasks, and effectively manage individual workload while staying within expected turnaround time.
Apr 2013 - Aug 2015
Customer Service Representative
• Won Top Performer award for Q1 2012.• Won QA trailblazer Award for Q3 2012.• Worked on a committee to plan and coordinate the quarterly award events for Q2 and Q3.• Provide website training to jobseekers allowing them to efficiently utilize careerbuilder.com to find their next job opportunity.• Utilize consultative sales method to upsell/cross sell consumer products to job seekers to maximize their job search results.
May 2011 - Apr 2013
3 education records
Michael Armstead education
Master'S Degree, Is/It, Project Management
Bba, General Business
A.S, Business Administration
FAQ
Frequently asked questions about Michael Armstead
Quick answers generated from the profile data available on this page.
What company does Michael Armstead work for?
Michael Armstead works for CINC Systems.
What is Michael Armstead's role at CINC Systems?
Michael Armstead is listed as Software Support Analyst at CINC Systems.
What is Michael Armstead's email address?
AeroLeads has found 1 work email signal at @careerbuilder.com for Michael Armstead at CINC Systems.
What is Michael Armstead's phone number?
AeroLeads has found 1 phone signal(s) with area code 877 for Michael Armstead at CINC Systems.
Where is Michael Armstead based?
Michael Armstead is based in Lawrenceville, Georgia, United States while working with CINC Systems.
What companies has Michael Armstead worked for?
Michael Armstead has worked for Cinc Systems and Careerbuilder.
How can I contact Michael Armstead?
You can use AeroLeads to view verified contact signals for Michael Armstead at CINC Systems, including work email, phone, and LinkedIn data when available.
What schools did Michael Armstead attend?
Michael Armstead holds Master'S Degree, Is/It, Project Management from Devry University'S Keller Graduate School Of Management-Georgia.
What skills is Michael Armstead known for?
Michael Armstead is listed with skills including Account Management, Customer Service, Salesforce.Com, Training, Recruiting, Sales, Customer Support, and Time Management.
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