I started building the Authenticx SaaS solution in 2019 with an audacious product vision: applying advanced AI models to dark, unstructured data to improve customer experience. Today, the platform my team developed uses proprietary NLP, AI, and ML models to automatically process and analyze more than 1M customer interaction files daily. Nine of the 10 largest pharma companies are Authenticx customers, along with dozens of large health care providers and payers.We led a paradigm shift in conversational analytics:While competitors and legacy players rely on “conventional” NLP techniques—transcribing audio, breaking down parts of speech, and applying predefined taxonomies—we took a different path. Despite early skepticism from engineers and consultants, our approach combines neural networks, transformer-based architectures, and expert-labeled data to build a proprietary dataset with unique AI capabilities. From the outset, I designed Authenticx as a cloud-first SaaS platform, focusing on solving complex problems rather than managing hardware. Our architecture, built on micro-services, delivers flexibility and resilience while minimizing batch processing. Micro-batching emerged as an efficient compromise, and technologies like Kubernetes enable on-demand scaling.While traditional enterprise software often requires months or even years for initial system integration, we’ve streamlined this process to drastically reduce timelines. Our customers begin getting value from our software within 45 days.Many of our clients now leverage Authenticx insights at the CEO and board levels, showcasing the platform’s maturity and strategic value.As CTO, I’ve built 5 high-performing product engineering teams, including a front-end team, backend team, AI team, cloud infrastructure team, and PMO. I also played a key role in securing funding across our Seed, $7.5M Series A, and $20M Series B rounds, presenting the product vision and roadmap to potential investors.

Initially hired as an architect, I was asked to manage the BI team early in my tenure, as previous managers had been less hands-on with coaching and mentoring on both technical and soft skills. I implemented Agile methodologies to improve project execution and created smaller, cross-functional teams by pairing software engineers with business analysts. This structure facilitated faster, more effective communication and collaboration. Additionally, I led initiatives to improve and modernize Allegion’s data architecture and streamline processes:Partnered with departments across the company to define business problems, with a primary focus on sales data—particularly around the highest-performing products and markets.Collaborated across continents to integrate global sales data, enabling a unified, global perspective on performance. Allegion acquired companies in Europe and Australia between 2017 and 2019, which provided new data sources to integrate into the data warehouse. In seamlessly incorporating data from these external systems, we created a more comprehensive view of the business as a whole. Reduced time to implement new metrics and features from three months to three weeks Utilized machine learning to improve data quality across the data environment using Python and RHired data scientists to drive expand the capabilities of the BI team, growing it from 5 employees to 12 to better support the department’s goals and workload

In 13 months, I led the implementation of comprehensive data architecture for Defenders, a leader in the home security industry (acquired by ADT in 2020). Without a data warehouse, the company was unable to track key metrics like call volumes and close rates, so improving insight into customer interactions was a top priority. This project involved:Designing a BI architecture roadmap, which outlined the strategic plan for developing and implementing the data environment Developing cloud-based platform architecture and technical designImplementing Lean Data Governance structure, which diverges from traditional data governance in that it prioritizes only the most essential policies, rules, and processes, cutting down on complex documentation and approvals Embedding data governance across the organization and into all appropriate development practicesAdditionally, my consulting experience during this period included assisting with staffing consultants for technical roles and process improvement for a pharmaceutical company with offices in 18 countries. Installed and implementing scrum project management methodology to drive efficiency and innovation Conducted comprehensive interviews with consultants across a range of technical specialties, evaluating both technical proficiency and alignment with project-specific requirementsProvided targeted coaching to consultants to enhance collaboration and maximize impact within the company’s broader objectives

I co-founded, designed, and built software for the first data Integration Platform as a Service (iPaaS) for the construction industry. At the time, iPaaS was gaining traction as a solution to address the growing demand for seamless data integration across cloud and on-premises systems. In 2023, Trimble acquired Ryvit and rebranded the solutions as Data Xchange and App Xchange. Built Ryvit’s platform with C# utilizing RabbitMQ and Sql Server on Azure. Additionally, I designed self-service reporting using Qlik to make data and integrations accessible to business users which in turn accelerated the deployment of new applications and workflows for customers Played a key role in preparing and delivering presentations to venture capital firms as part of Ryvit’s successful $3.5M seed funding round. This involved crafting a compelling narrative around Ryvit's value proposition, growth potential, and market positioning.Managed the complete product feature set, overseeing end-to-end development of features by writing detailed user stories and prioritizing the backlog. Leveraged Agile methodology to ensure that the team delivered high-impact features with a focus on continuous improvement and adaptability, optimizing the development cycle for efficiency and responsivenessManaged and mentored a virtual team of 9 direct reports, providing mentorship, guidance, and support to improve team effectiveness. Fostered a collaborative environment, enhanced scrum team maturity, and implemented Agile best practices.Managed the department budget which involved allocating resources effectively and tracking key project metrics to ensure alignment with strategic goals

After a brief stint in consulting, I shifted my focus to co-founding Think First, a software development agency, driven by a desire to build meaningful products rather than selling hours. While the venture ultimately didn't succeed, its failure was incredibly valuable. We lacked clarity around the specific problem we aimed to solve and an understanding of the target audience—fundamental requirements for any business. This lack of strategic focus gradually led us to disband, but the experience taught me invaluable lessons about the importance of purpose and direction in building sustainable businesses.

I developed and led the Business Information Management practice within the Indianapolis region for Sogeti, expanding the team’s capacity to support key data initiatives. Key projects and initiatives included:Creating data warehouse architecture and launched the Business Intelligence Competency Center within the Indiana Office of Technology, with a focus on financial transparency. Supported former Governor Mitch Daniels' transparency initiative, enabling citizens to access information on state spending.Designing ETL architecture and standards, including scoping, designing, and building data warehouses and ETL processes. Led initial project phases and mentored junior team members in these implementations.Providing functional leadership and coaching for BIM practice staff nationwide, building mentoring skills and a passion for coaching junior technical professionals. Focused on understanding team members’ strengths and weaknesses to support their growth and professional development.

Manage a multi-million dollar business intelligence project portfolio and act as a Marketing data steward.Led the design and implementation of Commerical Lines SmartRisk pricing solution, which has significantly improved overall portfolio profitability. SmartRisk architecture is based on SAS and web services. Presented this innovative approach at the 2007 SAS Global Forum.Introduced agile project management methodology into business reporting projects.Lead data integration and delivery efforts.Developed a catastrophe alert system used to improve cat response time and open up new possibilities for proactively managing risk concentration. This data is used for modeling weather related losses and to respond to catastrophic events.Designed and developed business intelligence application (Information Delivery Tool) that had a significant impact on overall business practices and approach.Manage a team of 10 analysts and managers with other resources managed as needed.

Responsible for global product line growth and positioning, as well as developing inventory operation centers in new markets, including China and India.Improved product image and customer satisfaction through the use of voice of customer analysis and focus groups.Developed and implemented new inventory pricing and allocation strategy, resulting in increased nightly Points rentals by 200%.Created and implemented Points inventory and operational plan, which is targeted to reach a 40% growth rate.Redesigned business processes to insure Sarbanes-Oxley compliance.Led and successfully earned buy-in from executive management on purchasing a complete analytics and business intelligence suite that will integrate the entire global organization, creating efficiencies in decision making, and resulting in a cost savings of $500K per year.Built a team of 10 business analysts.

Negotiated a $400 thousand client engagement. Worked with client to development product features and led the application development team. Initiated move into lab requisition form imaging development, which secured $1 million dollar contract with a leading testing laboratory. Developed business requirements by analyzing market needs and developed a complete product solution. Created project management processes and proposal development procedures for the company. Managed projects with up to 6 members. Increased average project profit margin from ten percent to over 38 %.Developed several health and behavioral related surveys for clients.