Michael Armstrong Email and Phone Number
Michael Armstrong work email
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Michael Armstrong personal email
Michael Armstrong phone numbers
As a Senior Director and Vice President, I have a proven track record of developing high-performing teams that deliver results. I am passionate about driving change and innovation, and I thrive in fast-paced environments. My expertise in strategic planning, process improvement, and cross-functional collaboration has enabled me to drive significant business growth and profitability. With over 20 years of experience in construction, field operations, network operations, and customer care, I have honed my skills in managing complex projects, building strong relationships with stakeholders, and delivering exceptional customer service.
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Senior Vice President OperationsNovos Fiber Dec 2023 - PresentDallas, Texas, UsI lead growth initiatives at NOVOS FiBER, overseeing program management for the FTTH build, installation, repair, operational strategy, process optimization, and analytics.
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Senior Vice President OperationsPrime Fiber Dec 2023 - Present -
Senior Director – Fiber Build Pmo (Construction & Engineering)Lumen Technologies Nov 2022 - Nov 2023Monroe, Louisiana , UsLeading Lumen’s 10 million household GPON fiber overbuild program. I established the Program Management Office (PMO) to lead end-to-end management of the fiber optic construction program. I have driven collaboration across the Lumen business units (marketing, planning, finance, regulatory, carrier relations, IT, business operations support, etc.). This is a $1B annual capital project that has delivered fiber to over 800k households.. -
Sr Director Strategic Planning And Transformation (Field Operations)Lumen Technologies Oct 2020 - Nov 2022Monroe, Louisiana , UsDirect support to the SVP Field Operations in all capacities including expense management, culture, end-to-end processes, organizational structure, communications, and service results. Drove over $50m in expense savings, reorganized the Field Operations structure and implemented an automated test platform that reduced repeat troubles by over half. Co-developed an expense and staffing model that enabled ~1k of headcount reduction while improving service results.
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Director Of Field OperationsLumen Technologies Aug 2020 - Oct 2020Monroe, Louisiana , UsResponsible for guiding the end-to-end operations and process support for the ~10k consumer and enterprise employees in Field Operations. I was responsible for providing process, tools and testing supporting along with driving productivity, cost efficiency and quality initiatives.
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Vp Customer SuccessMariner Partners Inc. Oct 2015 - Aug 2020Saint John, New Brunswick, CaVarious responsibilities that included product development, customer success, and strategic direction on a core set of IPTV, OTT, Wi-Fi, and broadband solutions. Developed product and marketing strategy to ensure tight Profit & Loss (P&L) management as well as free cashflow levels met the needs of this entrepreneurial company. Established a new strategy that greatly expanded the addressable market to worldwide Tier 1 video and broadband providers. Partnered with marketing, sales, R&D and drove many cross-functional teams. Responsible for recruiting, hiring and performance management.Led the Mariner customer support (assurance) team and established a set of Key Performance Indicators (KPI). Responsible for the service delivery of over $15m in SaaS products as well as multiple professional services engagements.Created a new approach to significantly improve prototyping development cycles and matured our analytic capabilities. Established a data science team that drove new business from AT&T, Bell Canada, Frontier, Rogers, Vodafone, Telus and others. -
Director - Network Operations CentersAt&T Apr 2013 - Oct 2015Dallas, Tx, UsMy responsibilities include U-verse video and broadband end-to-end support, Digital Life (home security and automation) tier two network support, tool automation and international center management. My focus is on improving the customer experience as measured through our Net Promoter Score (NPS). -
Director - At&T Network OperationsAt&T 2006 - 2015Dallas, Tx, Us
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Director - Chief Of StaffAt&T Jul 2011 - Apr 2013Dallas, Tx, UsI supported the Senior VP of the Wireless Performance and Network Operations Centers (WPNOC) in a chief of staff role. I am involved in all aspects of this organization including finance, business planning, staffing, organizational structure and other similar functions. Our organization consisted of over 5,100 employees and an annual budget in excess of $1B.
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Director - Antenna Solutions Group (Asg)At&T Jun 2010 - Jul 2011Dallas, Tx, UsI was responsible for leading strategy for a newly formed organization within AT&T. The goal of the Antenna Solutions Group (ASG) is to deploy Distributed Antenna Solutions (DAS) to offload the current macro mobility network. This position was very much like working in a start-up whereas all organizational structure, processes and tools were developed from scratch. I was intimately involved in all aspects of this development and the team has been extremely successful.
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Director - Global Service AssuranceAt&T Sep 2007 - Jun 2010Dallas, Tx, UsI was responsible for supporting maintenance functions for AT&T's largest 300 customers worldwide. My team of approximately 250 technicians isolated issues remotely and directed resources to problem areas. Almost every customer was part of the fortune 500 and operations were truly worldwide. I also supported the 800# platform and my team was responsible for creating routing plans and similar network topology to allow many of the TV reality shows to function (i.e. American Idol, Dancing with the Stars, etc.)
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Area Manager - Special ServicesSbc Communications Jun 2003 - Sep 2007I supported the Vice President of Special Services for the five Southwest states. I was responsible for budget, staffing, business planning and similar functions for an organization with a budget of around $250M.
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Area Manager - Special ServicesSbc Communications Mar 2000 - Jun 2003I was responsible for approximately 250 outside technicians whose responsibility was to repair special services circuits (designed circuits) in the northeast portion of Kansas - including Lawrence, Kansas City and surrounding areas. We supported ISDN, T1, T3, optical circuits, etc. I also had project management responsibility to work with Common Local Exchange Carriers (CLECs) as they purchased circuits from SBC Telecommunications.
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Area Manager - Competitive IntelligenceSbc Communications May 1999 - Mar 2000I was responsible for researching product, price and other strategic planning of competitors within the telecommunications industry. This research impacted our own pricing and marketing plans.
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Installation And Repair ManagerSouthwestern Bell Telephone May 1998 - May 1999Supervisor of approximately twenty technicians whose function was to isolate and repair designed telecommunication circuits.
Michael Armstrong Skills
Michael Armstrong Education Details
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The University Of KansasElectrical Engineering -
Emporia State UniversityMathematics
Frequently Asked Questions about Michael Armstrong
What company does Michael Armstrong work for?
Michael Armstrong works for Novos Fiber
What is Michael Armstrong's role at the current company?
Michael Armstrong's current role is Senior VP Operations | FTTH | Strategy | Transformation | Construction Management.
What is Michael Armstrong's email address?
Michael Armstrong's email address is mi****@****ell.net
What is Michael Armstrong's direct phone number?
Michael Armstrong's direct phone number is +146938*****
What schools did Michael Armstrong attend?
Michael Armstrong attended The University Of Kansas, Emporia State University.
What are some of Michael Armstrong's interests?
Michael Armstrong has interest in Children, Entrepreneurship, Economic Empowerment, Outdoor Activities, Building Organizations, Technology, Home Automation, Science And Technology, Exercising, Animal Welfare.
What skills is Michael Armstrong known for?
Michael Armstrong has skills like Telecommunications, Wireless, Vendor Management, T1, Voip, Broadband, Managed Services, Ip, Networking, Strategy, Project Management, Mpls.
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