IT Systems Planning & Implementation: Strategically plan, design, and oversee the implementation of new IT systems and infrastructure, ensuring alignment with organizational goals and user needs.Technical Support: Provide expert technical support to end-users, addressing inquiries and issues to enhance user satisfaction and productivity via ticketing.Server & Network Management: Manage and maintain all servers, networks, and associated hardware, ensuring reliable operations and performance.Software Installation & Configuration: Install and configure software applications, tailoring setups to meet the specific needs of users and departments.Employee Training: Train employees on new software applications.Backup & Recovery Solutions: Implement and maintain robust backup and recovery solutions to protect critical data and ensure business continuity.Infrastructure Security: Ensure that all IT infrastructure is secure and compliant with industry standards for data protection, implementing best practices to safeguard sensitive information.Performance Monitoring & Troubleshooting: Continuously monitor the performance of IT infrastructure, promptly diagnosing and resolving issues to minimize downtime and maintain optimal functionality.Regulatory Compliance: Ensure compliance with relevant regulations and standards, conducting regular reviews to uphold industry best practices.IT Budget Development: Develop and manage the IT budget for the branch, ensuring resource allocation aligns with strategic priorities and operational needs.Project Management: Manage and prioritize multiple projects simultaneously, ensuring timely delivery and alignment with organizational objectives.Documentation Development: Develop and maintain comprehensive documentation for IT systems and procedures, ensuring clarity and accessibility for current and future reference.

Network Configuration & Optimization* Configured and optimized network setups for clients, including advanced router and switch installations to ensure seamless connectivity.* Deployed range extenders to expand coverage and strengthen network reliability in challenging environments.* Delivered tailored solutions to meet client-specific requirements, enhancing network performance, security, and overall user experience.MTN Qmatic System Installations & Maintenance* Led a team of 5 engineers across multiple states to implement the Qmatic customer ticketing management system for MTN service centers, enhancing service efficiency and customer experience.* Oversaw end-to-end installation of network systems critical for Qmatic operations, ensuring seamless integration and connectivity across locations.* Ensured consistent system performance through proactive maintenance, addressing technical challenges.CCTV System Installation & Maintenance* Managed complete CCTV system installations from initial planning and design through to execution, tailoring setups to meet specific client security needs.* Ensured high-quality, reliable surveillance systems by overseeing equipment setup, network integration, and calibration for optimal performance.Electrical System Analysis and Installation* Conducted detailed electrical ratings assessments to determine optimal power requirements, ensuring efficient and reliable system performance tailored to client specifications.* Led the installation of comprehensive electrical systems for clients, overseeing project execution from initial setup through final testing to ensure compliance with safety and performance standards.

Network Installation: Oversee the installation and configuration of network infrastructure, including switches and routers, to ensure seamless connectivity and performance.PABS Setup: Implement PABX systems for intercom communication, enhancing internal and external communication capabilities for clients.Technical Issue Resolution: Diagnose and resolve technical issues related to software applications, hardware, and network systems, providing efficient support to clients.Issue Tracking & Documentation: Document, escalate, and track issues systematically to ensure timely follow-up and resolution, maintaining a high level of client satisfaction.CCTV Installation: Lead the installation and configuration of CCTV systems, ensuring effective surveillance and security for client premises.Electrical System Installation: Manage the installation of electrical systems for clients

Protection, Control & Maintenance (PC&M)* Supported critical circuit breaker installations, including system programming to meet precise operational specifications for optimal functionality and safety.* Installed and calibrated auto transformers in accordance with technical requirements, enhancing reliability and resilience of the power transmission infrastructure.Systems Operation* Monitored and regulated system parameters across multiple substations, ensuring all values remained within designated operational limits.* Implemented load-shedding protocols when necessary to maintain system stability and prevent overloads, contributing to continuous and reliable power delivery.Electrical & Mechanical Maintenance* Collaborated with a skilled team on the regular maintenance of electrical and mechanical systems, ensuring optimal performance, reducing downtime, and extending asset longevity.* Conducted preventive and corrective maintenance on essential company infrastructure to uphold operational efficiency and compliance with safety standards.Communication Systems Maintenance* Maintained Power Line Carrier Communication (PLCC) systems in collaboration with a dedicated team, ensuring reliable communication channels essential for real-time monitoring and control of power transmission operations.* Conducted regular system diagnostics and troubleshooting to address communication issues proactively, enhancing network reliability and response times.