Michael Arul Email & Phone Number

Bengaluru, Ka, In

Karnataka, India

Domain Consulting Group

Mysore

• Currently working as Team and Project Lead in Theorem India Pvt Ltd, wherein my responsibility is to manage Email campaign Projects and the team’s performance• Currently handling a team of Email Manager’s and Lead Email Manager’s, Web Developers, QA and Reporting for a client where they initiate, promotional, marketing and newsletters campaigns from scratch until deployment with the post deployment activities• Oversee process for on-boarding new clients• Responsible for 100% quality work and Client satisfaction within purview• Participate in new hire selection process • Cross utilizing YLM Email Managers to support SFMC clients • Daily follow ups with the Client Service Team, Coding Team, Quality Assurance team and Domain Experts, in order to track the status of each campaign and their deployments and TAT’s• Daily, weekly and by weekly calls to be made depending the client schedule to discuss about the changes requested. Campaign schedule planning and the request flow.• Collaborate with the US stakeholders regularly across various accounts to maintain status quo and refine the process in a timely manner.• Provide training on client specifications/platform requirements/Tools and technology• Reporting: Track key metrics including Client billable activities, individual productivity, etc. Ensure immediate team’s reports are current and accurate• Assist in the development, communication, and roll out back-up plan across book of business during production resource outages • Responsible for 100% quality work and Client satisfaction within purview

Bangalore

• Worked as a Technical Consultant for Yahoo! Small Business. Primary role involves providing support and consultation for domain registrations, domain management, web hosting and e-commerce products and services. • Providing technical assistance to home and small business customers in developing their websites/e-commerce stores.• Configuring and troubleshooting POP email clients for Business Mail accounts.• Basic troubleshooting of HTML, PHP, MySQL and CSS.• Manual testing of beta versions of Yahoo! Small Business applications.• Providing consultative services to customers in choosing the right package based on their requirement and also advising them on Search Engine optimization (SEO) for their websites.

Bangalore