Responsible for developing, modifying, diagnosis of complex problems, end-user support for online applications, and databases data integrity. Support software development manager in CRM administration – including customizations in JavaScript. System administrator and database administrator for JET Reports Enterprise database. Design and modified stored procedures in Microsoft SQL Server. Collaborate closely with cross-functional team members or departments to plan, design and develop a robust product. Develop console application to implement online data into core company components. Setup development environment for software testing before upgrades. Develop online web application using Visual Basic and C# in Visual Studio 2013.

Provide first application level phone/email support to customers. Research issues dealing with 3rd party technology. Install and create Windows XP/7 images. Join device to the domain. Manage network printers and printer server. Experience with active directory users and computers. Support Microsoft products such as Office, Lync and Outlook. Write basic PowerShell scripts. Manage file server permissions. Manage Exchange mailboxes and DLs. Support with Blackberry Administration Service (BES) as a junior admin. Support Office 365. Train users on how to use newly introduced applications and devices. Setup/Manage wireless router. Configure Dell PowerConnect switches. Monitor nightly backup jobs.

• Provide on-site support to troubleshoot and repair monochrome and color laser printers• Provide high level of customer service while repairing the devices• Professionally interact and collaborate with clients, other vendors and teammates• Maintain inventory for parts and order parts as needed• Troubleshoot printer base on error code• Configure page alignment on printer• Diagnose printer base on hand-on experiences• Certified in Lexmark / Xerox printers

• Provide on-site support to troubleshoot and repair monochrome and color laser printers• Provide high level of customer service while repairing the devices• Professionally interact and collaborate with clients, other vendors and teammates• Maintain inventory for parts and order parts as needed• Troubleshoot printer base on error code• Configure page alignment on printer• Diagnose printer base on hand-on experiences• Certified in Lexmark / Xerox printers

• Structural analysis, design, regulations, and industrial standards that met ASCE codes• System modeling using 3-D Computer Aided Design tools for analysis purposed• Research, survey, and determine optimum specifications for design and procedures• Developed technical cost estimate proposals for client• Developed basic engineering drawings (Foundation, structure layout, connection types, etc)• Create material list for fabrication to help reduced inventory scrap material• Developed and revised fabrication drawings• Provide assistance to production personnel in order to ensure understanding of procedures• Ensured product consistency by developing and implementing standardization processes and procedures for fabrication • Applied ISO 9001 and performed quality assurance functions• Field visits to inspects structural integrity based on engineering drawings

• Performed field surveys to obtain construction stake out and boundary surveys• Developed computer aided design documents from raw survey data• Prepared land development proposals and plans