Michael Atef Email & Phone Number

Erbil, Arbil, Iraq

Erbil - Kurdistan

Erbil, Arbil, Iraq

Maintain smooth operation with in the front office department (front desk, guest service, telephone operator, bell desk and club Rotana), sharing the upper management in achieving the year to date goals like RGSS, RESS through achieving my personal goals through my annual KOP. maintain communication between the front office section through emails with all updates, daily briefing, log book..., maintain the stranded of performance SOP through colleagues on job training and external training schedule. handling the over booking situation and the room count during the night shift, in addition to prepare the daily reports to the HOD for the next day and to maximum the hotel revenue through sorting out the no show cases, ups selling, and minimizing our cost. preview and resolve dispute accounts and Housekeeping discrepancies. Communicate effectively with the other departments to maintain smoother operation. handling guest complain and the achieve the highest guest satisfaction.Main Achievements:1- Work personally on colleagues PDP and assist two members working as bell boys one to be promoted as airport representative, and the other one as a front desk agent at the beginning of 2015.2- Assist in exceeding hotel target of email collection from 60% to 62.5% for the year of 2014.3- Increasing Front Office LRA to 86% 2014 comparing with 80% 2013.4- Maintaining SOPs and check lists for the overall Front Office operations.5- Creating a daily training system

Sharm El Sheikh

Main Responsibilities: Assist in the day-to-day operation of the hotel front office. Assign, coordinate, and supervise work activities of Front Desk Agents.  Ensure work is completed to include, shift closings, room deposits, refunds and rebates. Train and develop Front Desk Agents. Prepare staffing schedules. Prepare and conduct Front Desk meetings and resolve issues. Perform house counts and review daily arrivals, identify potential problems with Rooms’ activity and take appropriate action Review and resolve dispute accounts and Housekeeping discrepancies. Prepare a shift briefing to communicate activities, short take training, and any Problems and special information to the next shift Perform check-in and out procedures. Take personal responsibility for correcting customer service problems

Sharm El Sheikh

Main Responsibilities: Supervising front office operation throughout the shift Carry out the duties of any related position when requested by management and delegate to my colleagues and make continuously follow up. Checking the Room discrepancy Report. Registers and rooms all arrivals according to established procedures. Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. Checking all travel agent rates and all checked in RC during the shift according to contracts. Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times. Taking the appropriate actions with Guest complains. Coordinate with airlines to confirm guests’ flight tickets.

Sharm El Sheikh, South Sinai, Egypt

1. Managing and supervising day-to-day front office operations and communicate all relevant and important matters to Front Office Manager.2. Coordination with Concierge Team & Reservations3. Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.4. Maintain effective communication with all related departments to ensure smooth service delivery.5. Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations6. Supervise all Front Desk associates ensuring guests are taken care of in a professional and friendly manner.7. Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries.8. Deal efficiently and sensitively to guest complaints and follows through.9. Monitoring the work schedule for the respective team.

Sharm El Sheikh

Maintain check in and check out for guest's according to our policy and standard, sending all daily necessary reports, communicate with other department properly to achieve the highest guest satisfaction, resolving all pending issues in the front desk operation through the trace reports and log book, work effectively with my colleagues in front desk to run smooth operation, while working in night shift revising all day RC check all companies and travel agencies room rates, resolve any discrepancy in rates properly and prepare for next day arrival.