• Single threaded leader accountable for Amazon’s European Immigration Programme, directly managing a team of regional immigration and programme managers. • Collaborated cross-functionally with senior leadership, subject matter experts and stakeholders to define project scope, objectives and success criteria.• Utilize data-driven insights to identify areas for improvement, conduct gap analyses, and recommend targeted solutions• Manage relationships with immigration providers, monitor performance, and lead improvement initiatives to ensure a frustration free experience for Amazon employees / candidates.

• Oversee immigration service providers’ service delivery and measure performance to ensure a frustration-free experience for Amazon employees and candidates in the region. • Provide end-to-end support on complex immigration cases, work with immigration service providers on case filing strategies and updates, respond to changing circumstances and needs, and provide a connected and trusted case management experience.• Educate internal stakeholders on immigration processes and trends in the region, keep them appraised of any regulatory changes.• Interact with immigration supported employees, candidates, recruiters and HR teams on complex and escalated cases.

• Identify and pursue initiatives to drive client satisfaction. • Develop, track and report key performance parameters. • Implementation of processes and procedures to improve operational efficiency. • Advise clients on immigration compliance and service delivery.

• Acted as the relationship leader for the firm’s key client accounts – business sectors include: IT & consulting, financial services, pharmaceuticals, soft drinks and media. • Designed and set up processes to monitor the progress of individual immigration applications. • Analyzed ongoing client engagement to identify business development opportunities. • Resolved immigration challenges experienced by the client. • Prepared RFP responses for new clients including cross selling of the firm’s capabilities • Responsible for direct line management of one member of staff.

• Initiate external providers in jurisdictions where Fragomen do not have an office.• Act as the single point of contact across multiple jurisdictions for assignees.• Research, prepare and formulate advice for clients regarding complex scenarios. • Resolving client escalations.• Identify key issues that may impact immigration formalities (travel plans, dependents, health issues etc.) and address these issues with the client.• Responsible for overseeing a fair distribution of case volumes.

• Maintained and developed a portfolio of clients, providing technical and strategic information.• Drafted immigration applications for filing with the UK Home Office. • Designed and set up processes for delivery of tasks delegated to the Application Support Team.• Supervised workflow for the Application Support Team and the coordination of task delivery.• Managed and facilitated quality control to ensure consistency and effective task delivery.• Provided on-going support to a team of Paralegals.

• Provide initial advice to private and corporate clients concerning immigration enquires and the firms’ services.• Undertake business development activities on an on-going basis and ensure revenue targets for new business were achieved.• Seconded to North American Offices on a short-term basis to support the set-up of branch offices. Upon completion, I acted as head office liaison with the US branch office.• Achieved Level 1 accreditation with the Office of the Immigration Services Commissioner.

• Manage a wide and varied caseload to effect the deportation of foreign national prisoners from the UK.• Submit written proposals to senior management and the Secretary of State’s private office concerning the continued detention and deportation of foreign nationals.• Management statistics to Senior Management for reporting to the Secretary of State and Home Secretary.• Elimination of any barriers preventing the removal of foreign national prisoners’ removal - barriers included: travel documentation, asylum claims, appeals and further representations.• Partnered with other government agencies on joint operations with the Foreign & Commonwealth Office and Country Targeting Units.• Participated in staff training in the Liverpool office following expansion.