Michael Atkinson Email & Phone Number

London Area, United Kingdom

• Single threaded leader accountable for Amazon’s European Immigration Programme, directly managing a team of regional immigration and programme managers.
• Collaborated cross-functionally with senior leadership, subject matter experts and stakeholders to define project scope, objectives and success criteria.
• Utilize data-driven insights to identify areas for improvement, conduct gap analyses, and recommend targeted solutions
• Manage relationships with immigration providers, monitor performance, and lead improvement initiatives to ensure a frustration free experience for Amazon employees / candidates.

London, England, United Kingdom

• Oversee immigration service providers’ service delivery and measure performance to ensure a frustration-free experience for Amazon employees and candidates in the region.
• Provide end-to-end support on complex immigration cases, work with immigration service providers on case filing strategies and updates, respond to changing circumstances and needs, and provide a connected and trusted.
• Educate internal stakeholders on immigration processes and trends in the region, keep them appraised of any regulatory changes.
• Interact with immigration supported employees, candidates, recruiters and HR teams on complex and escalated cases.

London, England, United Kingdom

• Identify and pursue initiatives to drive client satisfaction.
• Develop, track and report key performance parameters.
• Implementation of processes and procedures to improve operational efficiency.
• Advise clients on immigration compliance and service delivery.

London, United Kingdom

• Acted as the relationship leader for the firm’s key client accounts – business sectors include: IT & consulting, financial services, pharmaceuticals, soft drinks and media.
• Designed and set up processes to monitor the progress of individual immigration applications.
• Analyzed ongoing client engagement to identify business development opportunities.
• Resolved immigration challenges experienced by the client.
• Prepared RFP responses for new clients including cross selling of the firm’s capabilities
• Responsible for direct line management of one member of staff.

London, United Kingdom

• Initiate external providers in jurisdictions where Fragomen do not have an office.
• Act as the single point of contact across multiple jurisdictions for assignees.
• Research, prepare and formulate advice for clients regarding complex scenarios.
• Resolving client escalations.
• Identify key issues that may impact immigration formalities (travel plans, dependents, health issues etc.) and address these issues with the client.
• Responsible for overseeing a fair distribution of case volumes.

London, United Kingdom

• Maintained and developed a portfolio of clients, providing technical and strategic information.
• Drafted immigration applications for filing with the UK Home Office.
• Designed and set up processes for delivery of tasks delegated to the Application Support Team.
• Supervised workflow for the Application Support Team and the coordination of task delivery.
• Managed and facilitated quality control to ensure consistency and effective task delivery.
• Provided on-going support to a team of Paralegals.

London, United Kingdom

• Provide initial advice to private and corporate clients concerning immigration enquires and the firms’ services.
• Undertake business development activities on an on-going basis and ensure revenue targets for new business were achieved.
• Seconded to North American Offices on a short-term basis to support the set-up of branch offices. Upon completion, I acted as head office liaison with the US branch office.
• Achieved Level 1 accreditation with the Office of the Immigration Services Commissioner.

London, United Kingdom

• Manage a wide and varied caseload to effect the deportation of foreign national prisoners from the UK.
• Submit written proposals to senior management and the Secretary of State’s private office concerning the continued detention and deportation of foreign nationals.
• Management statistics to Senior Management for reporting to the Secretary of State and Home Secretary.
• Elimination of any barriers preventing the removal of foreign national prisoners’ removal - barriers included: travel documentation, asylum claims, appeals and further representations.
• Partnered with other government agencies on joint operations with the Foreign & Commonwealth Office and Country Targeting Units.
• Participated in staff training in the Liverpool office following expansion.

Human Resources Management

Post Graduate Diploma, Human Resources Management/Personnel Administration, General

Bachelor Of Arts - Ba, International Business/Trade/Commerce