Michael Aust Email & Phone Number

Washington, Dc, Us

Laurel, Maryland, United States

Raleigh-Durham-Chapel Hill Area

Contractor supporting the Small Business Administration (SBA) in the processing and servicing of SBA Covid 19 Economic Injury Disaster Loans (EIDL).• Independently manage an assigned portfolio of applications by reviewing and verifying documentation to authorize loans.• Review new loan applications for legitimacy and accuracy, including contacting applicants to verify personal and business information and documentation.• Obtain additional borrower documentation, such as proof of insurance or resolution of the board documentation, based on business entity type and loan amount for funded loans. • Utilize the SBA Rapid Loan Application and Document Recovery Database (DRD) application and loan repository systems.

High Point, North Carolina, United States

Sold sports equipment and customized sports apparel to college and high school teams and contributed to increasing company sales and growing the company brand. Specialized in lacrosse, tennis, golf, basketball, wrestling, and track & field team and Marching Band apparel and equipment sales. • Achieved monthly sales goals and met customer retention goals.• Worked with coaches and team representatives to develop team rebate programs and created time-bound web stores with customized fan gear for players, family and friends.• Used the Salesforce Customer Relationship Management (CRM) tool to work leads and generate business.• Maintained relationships with current accounts and contacted leads to acquire new accounts.• Provided customers with highest level of customer service throughout the transaction. Communicated regularly with current customers and new prospects. • Selected to handle the website chat function to provide assistance and respond to customer inquiries during a period when the company was short-staffed.

Greensboro, North Carolina, United States

Assisted with team operations and provided coaching support for Men’s Lacrosse 2018 Fall and 2019 Spring seasons.• Team practices/games – organized and ran drills, worked with wing, faceoff and goalie positions, coordinated team workouts, and coached in-season games.• Team operations – supported coaching staff with team communications and other office work.• Team activities – assisted with planning and organizing inter-squad scrimmages, end of Fall ball scrimmage, the Annual Guilford Fall Lacrosse Challenge, and charity/fundraising activities.

Annapolis, Maryland, United States

Gained experience in operations, sales, marketing, merchandising and customer service. Administered stadium operations and special events for all home professional lacrosse games. Facilitated various aspects of operations including stadium setup/breakdown, game day marketing, and interacting with fans to create positive experiences. Inventoried and marketed retail merchandise, and sold tickets using the ticket sales system. Worked special events, such as the Naptown Challenge, a Bayhawks partnership with HoganLax, by working the score table, tracking times during various games, and providing support to the information tent.

Maryland, United States

Greensboro, North Carolina, United States

Montgomery County, Maryland, United States

Rockville, Maryland, United States