As an AWS Engineer at Cognosante, I architected cloud solutions that significantly enhanced our inbound call capacity by over 120%. My role involved leveraging AWS technologies like Amazon Connect, Lambda, and DynamoDB to optimize caller queue placements—a key innovation that supported our rapid volume growth.Currently completing a BA in Economics at the University of Virginia, I bring a robust analytical skill set, including R programming and machine learning, to address complex data challenges. These competencies, coupled with AWS Cloud Practitioner and AI certifications, empower me to drive impactful tech solutions within dynamic environments.
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Aws EngineerCognosante Jun 2024 - Aug 2024Falls Church, Virginia, United StatesDesigned Amazon Connect flow for inbound callers, differentiating queue placement based on state and language to support an over 120% increase in inbound call volume.Cleaned and imported CSVs with 42,000 zip codes for 29 states into S3 buckets and DynamoDB tables.Implemented multiple Lambda functions (Python) to query DynamoDB tables for variables including Queue ARN, state, and time zone based on client input and language preference to dynamically place callers in queue.Utilized Aws CloudShell (Bash) to batch create and map queues and Quick Connects. -
Administrative AssistantNash Hair Design Jan 2020 - May 2024Falls Church, Virginia, United StatesCreated a more efficient workflow by scheduling clients according to available hours. Developed interpersonal, communication, and teamwork skills by interacting with and managing many people in a fast-paced environment. Learned how to manage and resolve conflicts in a workplace setting. -
Marketing And Public Relations InternVitality Rx Aug 2023 - Oct 2023Los Angeles Metropolitan AreaAnalyzed company's customer relationship management (CRM) database of over 1,000 records with Excel to determine effectiveness of social media and marketing campaigns, resulting in a 28% improvement in campaign effectiveness.Utilized AI to streamline workflow for team, identify industry trends, create audience-specific content aligned with company's brand message, and store data for future analysis.Connected with multiple publications in the industry, resulting in an estimated 21% increase in brand awareness and a growth of 18% in audience size through strategic outreach and marketing campaigns. -
Business Development InternMy Interview Clinic May 2023 - Aug 2023Charlottesville, Virginia, United StatesCompiled information into user-friendly packages for existing and prospective clients through a monthly newsletter and graphics used for the company website, resulting in a 44% increase in customer interaction through the company newsletter.Researched and implemented customer relationship management, project management tools, website improvement, email marketing platforms, and streamlining of communication.Performed primary research for the newly created affiliate market, contributing to company expansion.
Michael Awad Education Details
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Economics
Frequently Asked Questions about Michael Awad
What is Michael Awad's role at the current company?
Michael Awad's current role is Economics and Data Analytics at UVA.
What schools did Michael Awad attend?
Michael Awad attended University Of Virginia.
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Michael Awad
Toledo, Ohio Metropolitan Area -
Michael Awad
New York, Ny1yale.edu -
Michael Awad
North Tonawanda, Ny1supplementalhealthcare.com1 +171685XXXXX
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