Michael B. Email & Phone Number

POA AppealsAccounting, Enforcement, AppealsCourt Services DivisionOntario Court of Justice-Toronto10 Armoury St.Toronto, ONM7A 0B9

POA; HTA, Municipal by-laws, Appeals, Integrated Court Offenses Network (ICON)• Client services, screening, intake, filings, booking & scheduling, correspondence, accounting & enforcementCourt Services DivisionOntario Court of Justice; Toronto Region60 Queen St. W., Old City Hall, Toronto ON

Sr. CR-TR- Criminal Court; Provincial, & Federal • Criminal Code, YCJA, DTC, Mental Health court (prov.), Gladue Court, POA AppealsCourt Services Division, Ontario Court of Justice; Toronto Region60 Queen St. W., Old City Hall, Toronto ON

Ontario Public Service, Ministry of the Attorney General

• Execution of monthly visual presentations and in store marketing guidelines • Execute marketing objectives: event set-up, shop set-up and seasonal set-up • Shipping & Receiving, logistics manifest, fulfilment • Interpret business objectives in a creative, fresh way in accordance with Company strategies • Organize workload to complete tasks efficiently and neatly• Responsible for creating the store's atmosphere and ease of shoppingYorkdale flagship, Toronto ON

• Provided timely and accurate responses to client requests while simultaneously demonstrated ability to successfully build relationships with clients by accurately assessing their needs and recommending suitable research pursuits, resulting in exceeding client retention• Took initiative to keep up to date with research and periodic literature to understand trends and anticipate client needs; exceeding supervisor’s expectations on the annual performance evaluation• Handled a fast paced environment professionally and accurately, which involved processing multiple research requests while maintaining quality assurance

• Facilitated and directed graduands as an ambassador to York University’s Convocation by ensuring the success and assurance to the formal guideline of the ceremony; consulted and aided graduands with wearing proper ceremonial regalia• Encouraged co-operation among alumni through client council relationships,• Demonstrated quick and resourceful organizational skills by directing distinguished guests, parents, and graduates to appropriate processing order (alphabetical/numerical) for convocation processing

• Advised incoming new undergraduate psychology students – at distance (via email), and in person through enrolment appointments. Prepared personalized advising documents for all incoming new students, outlining degree requirements and suggested course options• Front desk coverage (appointment booking, answering general enquiries and redirecting enquiries as appropriate). Other administrative tasks (include data entry, word processing, research and administrative/clerical responsibilities); maintaining confidential and sensitive information

Bachelor Of Arts Honors (B.A. Hons.), Psychology

Project Management Post-Graduate Certificate, Business Administration And Management, General

Bachelor Of Arts Honors (B.A. Hons.), Psychology, Min. Philosophy

Education record