• Resolve queries from buyers and sellers incoming from different channels: email and phone, while leading the business in the highest quality of customer service.• Find solutions to internal emails initiated by other markets´ agents, as well as some other departments such as Finance or Live Chat Team, regarding specific cases, which need to be solved asap.• Solve Second Tier issues in a timely manner so that cases are closed efficiently.• Solve operative issues efficiently and effectively.• Thorough investigation when issues arise to reach satisfactory solutions for the business.

• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).• Brainstorm sessions for content creation and contributed to the development of the Minimum Viable Product (MVP), accelerating the product development.• Contribute to the testing and quality assurance (QA) processes of the product, ensuring correct functionality and a user-friendly experience.• Utilize analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.• Collaborate with agencies partners for content creation and digital marketing initiatives.

• Capture, negotiate and maintain business relationships with current and potential customers highlighting the products and services offered by the institution according to the needs required by the client.• Participate in meetings with company owners, financial managers and operating partners. Prepare reports on sales initiatives and client’s activities to participate in internal weekly meetings.• Deal with different financial: Loans, time deposits, corporate credit cards, and investment products, between others.

• Full member of the world's largest youth-run organization. Helped the local committee on empowering young people to make a positive impact on society by organizing cross-cultural global internships, and volunteer exchange experiences across the globe.