Work with business leads and technology teams on fulfillment processesand other supporting systems related to business initiatives and issues.

Direct care related experience:• Assist individuals with intellectual disabilities (care, meals, medications, appointments, trips, advocacy)IT-related experience (side role):• Create and manage online health portal setup for served individuals• Set up pharmacy online accounts for medication management (ordering, pickup)• Create, update, and revise medication administration records (MARs) for administering medications• Edit, update, and revise current in-house doctors’ orders• Verify the accuracy of doctor’s orders to medication administration records to pharmacy labels• Troubleshoot intermittent connection issues with video conferencing devices, software, fax machines• Set up computer equipment to create a more efficient work environment for supervisors and staff• Set up, maintain, and provide general support for all network printers\scanners\fax machines

• Served as Webmaster of unitedsolutions.net and updated alongside the web creation team• Translated working graphic designs into functional HTML/PHP layouts• Setup PHP forms for several pages such as contact, sales, and warranty related requests• Integrated QR code-linked pages for scannable customer support/warranty

• Provided customer phone support for general business and sales, troubleshooting• Performed hard drive image backups for customer’s to network mapped drives and software driverinstallations for new hardware• Provided core services, including custom PC building, repairs, sales, upgrades, diagnostics, andtroubleshooting customer’s software/hardware issues• Served as Webmaster of NQC.com website for sales (past domain now transferred)• Provided on-site support with network setups at various locations such as homes, hospitals, businesses