Michael Badour Email & Phone Number

Toronto, Ontario, Canada

· Leading the Support Services department at the Mount Sinai Hospital main campus including auxiliary facilities at Sinai Health· Overseeing the hospital service operations including environmental services, transportation, perioperative services, and linen & mail distribution· Leading a team of 19 non-union direct reports and over 400 frontline unionized staff· Supporting the Renew Sinai redevelopment project working with multidisciplinary teams to operationalize new patient care… Show more · Leading the Support Services department at the Mount Sinai Hospital main campus including auxiliary facilities at Sinai Health· Overseeing the hospital service operations including environmental services, transportation, perioperative services, and linen & mail distribution· Leading a team of 19 non-union direct reports and over 400 frontline unionized staff· Supporting the Renew Sinai redevelopment project working with multidisciplinary teams to operationalize new patient care areas including new state of the art Operating Rooms, ICU, ED, Oncology, & Endoscopy units· Collaborating with Infection Prevention & Control to ensure proper governance of disinfection and cleaning practice at Sinai Health· Successful implementation of Quality Assurance Auditing Program establishing KPIs for EVS & portering staff through audits and coaching to excellence· Elevating staff engagement with focus on recognition and support across multiple hospital portfolios· Collaborates with engineering and facilities teams on process improvements, emergency management and contract management throughout acute care sites· Strong business acumen overseeing operational budgets, leadership recruitment and payroll financial management for Support Services · Managing the ebbs & flows of capacity challenges by supporting bed flow and operationalization of surge spaces of acute beds· Strong political acumen and labour relations experience while representing the hospital within the grievance, arbitration, and negotiation process Show less

· Interim Manager appointed to lead Patient Support Services through the SARS-CoV-2 Pandemic· Overseeing the Environmental, Hospitality and PCA (PSW) staff at the Mississauga Hospital and Queensway Health Centre totalling over 650 patient beds· Leading a team of 11 direct reports managing over 800 employees· Supporting the transportation division of portering, linen, and mail support services· THP lead managing the distribution of disinfectant wipes & hand sanitizer while… Show more · Interim Manager appointed to lead Patient Support Services through the SARS-CoV-2 Pandemic· Overseeing the Environmental, Hospitality and PCA (PSW) staff at the Mississauga Hospital and Queensway Health Centre totalling over 650 patient beds· Leading a team of 11 direct reports managing over 800 employees· Supporting the transportation division of portering, linen, and mail support services· THP lead managing the distribution of disinfectant wipes & hand sanitizer while working through supply chain issues stemming from the pandemic· EVS lead through the successful implementation of EPIC at Trillium Health Partners in October 2020 · Coordinated the successful training of over 750 staff in Environmental, Hospitality, and Transportation for the EPIC go-live · Successfully implemented new Covid-19 protocols required for the THP OR surgery program restart as guided by Ontario Public Health· Successfully expanded capacity of hospital beds in collaboration with internal teams by opening functional surge spaces· Managing the ebbs & flows of capacity challenges and Outbreaks during the pandemic while remaining fiscally responsible · Experienced in labour management and negotiations Show less

Toronto, Canada Area

· Leading teams of hospitality associates, environmental associates and patient care assistants across Trillium Health Partners· Provide support to all hospital units, operating rooms and clinics by maintaining cleanliness, patient care, and patient flow· Creating and elevating an outstanding patient experience throughout Trillium Health Partners · Coaching, motivating and developing front line unionized staff to reach department and hospital goals· Manage supplies purchasing… Show more · Leading teams of hospitality associates, environmental associates and patient care assistants across Trillium Health Partners· Provide support to all hospital units, operating rooms and clinics by maintaining cleanliness, patient care, and patient flow· Creating and elevating an outstanding patient experience throughout Trillium Health Partners · Coaching, motivating and developing front line unionized staff to reach department and hospital goals· Manage supplies purchasing, budgeting and establish inventory par stock levels for Corporate Services· Maintain fiscal responsibility through proper labour management, scheduling and hiring · Oversee the PCA/PSW team in the Complex Continuing Care unit providing outstanding care to 39 patients · Work in tangent with the facilities team in building maintenance through collaborative projects, business development and terminal cleaning Show less

Fairmont Royal York

· Led a team of 290 room attendants operating in one of Canada’s largest hotels comprising of over 1300 rooms· Responsible for improving guest, employee and financial metrics through fiscally responsible labour scheduling, performance audits and coaching· Afternoon hotel manager on duty responsible for timely resolution of guest complaints through direct engagement and action with follow-up· Creating, managing and measuring success of profit improvement projects· Successfully… Show more · Led a team of 290 room attendants operating in one of Canada’s largest hotels comprising of over 1300 rooms· Responsible for improving guest, employee and financial metrics through fiscally responsible labour scheduling, performance audits and coaching· Afternoon hotel manager on duty responsible for timely resolution of guest complaints through direct engagement and action with follow-up· Creating, managing and measuring success of profit improvement projects· Successfully improved the employee satisfaction and engagement scores for the housekeeping department by 8% year over year with an overall feedback of 90% satisfaction· Achieved Top 20% department satisfaction company-wide in the 2015 Employee Engagement Survey Show less

Fairmont Royal York

· Led and coached a team of over 80 bellmen, doormen and valet attendants in one of Canada’s largest hotels· Accomplishments include improving the Guest Services Index (Guest Satisfaction) 10 points year over year from guest feedback reported through JD Power surveys· Welcomed VIPs to hotel including heads of state, celebrities from film and sports sectors· Achieved reduction of labour costs year over year while improving productivity of employees through formulated scheduling… Show more · Led and coached a team of over 80 bellmen, doormen and valet attendants in one of Canada’s largest hotels· Accomplishments include improving the Guest Services Index (Guest Satisfaction) 10 points year over year from guest feedback reported through JD Power surveys· Welcomed VIPs to hotel including heads of state, celebrities from film and sports sectors· Achieved reduction of labour costs year over year while improving productivity of employees through formulated scheduling standard operating processes· Named Environmental and Sustainability Committee Leader for 2014 Show less

Fairmont Royal York

· Led a team of 30 valet attendants providing valet parking service for hotel guests while ensuring brand service quality standards.· Managed scheduling, labour, department financials and guest issue resolution.· Worked with 3rd party managed garage operator to maximize parking revenue and accrue month end financial statements.· Improved parking revenue in 2013 by over 20% above forecast.· Winner of department of the quarter for second quarter 2013 attributed to improved… Show more · Led a team of 30 valet attendants providing valet parking service for hotel guests while ensuring brand service quality standards.· Managed scheduling, labour, department financials and guest issue resolution.· Worked with 3rd party managed garage operator to maximize parking revenue and accrue month end financial statements.· Improved parking revenue in 2013 by over 20% above forecast.· Winner of department of the quarter for second quarter 2013 attributed to improved financial and JD Power reported guest feedback improvements. Show less

Fairmont Royal York

Bachelor Of Arts (B.A.), Political Science

Ontario Secondary School Diploma