Michael Baek Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York City, Ny, Us

• Oversee technical project management for NBC's internal Elections software, oversee monitoring and workflow during Election rehearsals, events, and post-event reporting.• Work with the NBC Decision Desk to enable industry leading data analysis on voter trends, statistical modelling, and company wide-reporting of race calls and projections.• Oversee communication and project management of development of new software, APIs, infrastructure, and editorial collaboration with NBC News Digital, Decision Desk analysts, real time graphics teams, and interactive boards teams. • Interface with executive leadership across verticals to ensure readiness and availability of election night data to all NBC universal channels, websites, and consumers.• Work with vendors and service providers via Servicenow and RFPs to manage support and security for election software.• Define project scope and requirements, delegate work to team members and manage project workloads and budgets across cross-functional teams.• Manage stakeholders, triage operational issues, manage real-time monitoring and alerting systems, and manage user base both internal and external to Decision Desk software.• Prioritize workloads, requirements intake, and stakeholder requests for the development team, managing bugs/changes/enhancements using Jira, Servicenow, MS Office (Excel, Project, Powerpoint, Word), and Smartsheet.• Use both Waterfall and Agile methodology to plan and track development of software around critical Election dates, political events, and breaking news.• Manage Server Infrastructure, Cybersecurity requirements, patching efforts and general IT Infrastructure maintenance for Elections team (as needed).

New York City, Ny, Us

• Manage 3 teams in the News Technology department - Elections, Devops, and SDS - through day to day processes, including development, stakeholder management, planning, and all other activities.• Directly interface with stakeholders and leadership in reporting/assessing progress and developing project plans.• Define project scope and requirements, delegate work to team members and manage project workloads and budgets across cross-functional teams.• Manage team through Agile and Waterfall processes tailored to team workflows.• Prioritize week-to-week workloads for developers and devops, managing bugs/changes/enhancements using Jira and Smartsheet.• Oversee technical project management for Elections, monitoring and workflow during Election rehearsals, events, and post-event reporting.• Oversee communication and project management of hardware and software upgrades for systems and software across the department, including changes for in-house software, vendor software and vendor infrastructure (AVID products, Smartlogic, Marklogic, etc.).• Manage outside vendors on short and long term engagements, tracking SOPs and budgets, deliverables and negotiating with external teams.• Interface directly with NBCU ServiceNow system and shared services teams, working with onsite and offshore teams to fulfill needs regarding hardware, software, access, and build management.

New York, Ny, Us

• Managed team of 20+ developers and QA, in addition to acting as a main point of contact for Support, Training, and Sales teams.• Implemented numerous large, medium, and small scale projects across the system on a regular basis using Agile methodologies.• Defined project scope and requirements, delegated work to various team members and managed project workloads across cross functional teams.• Large scale projects implemented included: GDPR rollout, Globalization rollout (New EU and Asian region support, full Unicode/language support), Sitewide redesign, in-house Texting Integration, Mass Email/Email Blasts, Data Conversion optimization, new external VOIP, Texting, and Email Integrations (Shoretel/Mitel, Textus, Gmail, etc.), Job Board Integration (Monster, Dice, Careerbuilder, etc.)• Managed the development team through the full SDLC.• Oversaw and wrote documentation for internal and external stakeholders.• Handled both internal and external stakeholders to create ad hoc solutions, including new software integrations, customized dashboards and reports, etc.• Managed remote and offshore developers and teams, working in US, EU, and Indian/HK markets.• Oversaw testing and rollout for Database migration from Legacy to AWS. • Established new release processes and instituted internal release procedure and guidelines.• Prioritized week-to-week workloads for developers, moving bugs/changes/enhancement requests as necessary in order to handle external client expectations.

New York, Ny, Us

• Created test plans, test cases, and performed functional, integration, regression, and UAT testing throughout the system.• Gathered requirements and helped develop solutions for clients on an as-needs basis.• Detected and managed releases to address bugs, determining priority and release schedules.• Worked with Business Analysts and Project Managers to ensure smooth and bug-free delivery of bugfixes and new features.• Tested all aspects of the JobDiva system, working with developers to minimize client issues and coordinate effective releases.• Acted as a QA and Business analyst, interacting directly with clients to assess business needs and introduce projects to the development team on an as needs basis.

New York, Ny, Us

• Managed 50+ requirements for IT recruitment on a regular basis, sourcing and hiring for roles across the IT ecosystem, including developers, project managers, SMEs, Business Analysts, etc.• Sourced, hired and maintained employees in full life cycle recruitment, from first contact to end of contract/direct placement.• Tested candidates to ensure a level of competency in their desired field, administered coding tests and quizzed candidates to gauge technical knowledge.• Used ATS (Jobdiva) to source and track a high volume of candidates.• Managed candidates on-site after the recruitment process was finished, assisting with payroll, HR and back office functions.

High School Diploma

Bachelor Of Arts - Ba, Philosophy