Michael Bailey Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida Area

• Troubleshot Windows based desktop and laptop software issues.
• Provided support for mobility-based applications in the Blackberry/Good environment.
• Assisted users with VPN or Citrix RemotePC issues in order to ensure business continuity.
• Provided assistance with all Microsoft Office related questions.
• Created, escalated, or resolved tickets within the ITSM Remedy environment.
• Performed account maintenance within Active Directory.

Jacksonville, Florida Area

• Provided on-site technical support for clients using NCR provided POS systems.
• Repaired or replaced any faulty system components.
• Performed preventive maintenance on all systems to ensure operational readiness.

Jacksonville, Florida Area

• Maintained friendly communication while providing exceptional customer service.
• Implemented systematic troubleshooting to diagnose software/hardware issues.
• Provided clear step-by-step technical support for any iOS/OS X/macOS device.

Jacksonville, Florida Area

• Provide excellent and consistent customer service.
• Assist customers in understanding the problems they are experiencing.
• Corrected all issues the customer experiences and answered any other relevant questions.
• Diagnose any software or hardware issues and resolve them if possible.

Starke, FL

• Maintained and repaired local computer systems and networks
• Repaired software and hardware issues with clients' computer systems and networks
• Built and assembled new computer systems to clients' specifications
• Created and repaired client networks

Lake City, FL

• Temporarily contracted to provided excellent customer service.
• Processed annual enrollment elections for client's employees.
• Provided costumer support and detailed information regarding available benefits.

Lake City, FL

• Assisted with the maintenance of computer systems.
• Installed a variety of technologies ranging from Computer to Audio.