Michael Bailey Email & Phone Number

Boynton Beach, Florida

Responsible for maintain company IT/MIS systems, supporting 300+ client computers and users. Provide overall user support by installing network application software, granting access to users, managing shared resources and configure both hardware and software systems. Perform other duties as needed. Workstation configuration and ManagementSystems hardware.

Provided helpdesk support to end user's satisfaction. Managed multi-line phone and ticket tracking system. Monitored and maintained configurations for local workstations. Provide helpdesk support and resolve problems to the end user’s satisfaction.Monitor and respond quickly and effectively to requests received through the IT helpdesk.Monitor Service Desk.

• Provide support for customers facing challenges with a company's products or services. The nature of customer inquiries would range from a simple question, such as the shipment of their product, to more complex.
• Responsible for elevated customer service for difficult/irate customers
• Responsible for opening and closing the store cash procedures and managing alarm systems
• Consistently met high demand commission sales quotas with positive customer satisfaction surveys
• Sprint's customer service representatives log and track customer calls in a computer database and research, document and recommend new methods or modifications to the customer support processes. Sprint requires its.

• Responsible for running the station while broadcasting the Boston Red socks game and producing various talk shows.
• Responsible for fixing equipment in high pressure environment
• Organizing 11 live talk shows weekly as well as running sound board during the shows
• Writing and producing 30-60 sec ads and following very precise deadlines

Certficate, Radio And Television Broadcasting Technology/Technician

Network And System Administration/Administrator