Michael Bailey Email & Phone Number

Boynton Beach, Florida

Responsible for maintain company IT/MIS systems, supporting 300+ client computers and users. Provide overall user support by installing network application software, granting access to users, managing shared resources and configure both hardware and software systems. Perform other duties as needed. Workstation configuration and ManagementSystems hardware and software installationsEnd User Security troubleshooting and set upDocument IT/MIS problems and resolutionsMonitor server logs, events, performance and backupIT asset management tasksActive Directory administration, maintenance and designPhone and voicemail system administration and maintenanceSupport MAS 200 setup, utilities, maintenance and Automated service customizationsDesign Complex Crystal reports using SQL Database tools and Knowledge Sync SchedulingConfigure Intranet and Internet Web pagesManage more than 85+ cellphone trough AirWatch softwware.Training instructor for Cell Phone/Tablet and in field devices for more than 100 tech'sImplimenting New Server/SQL servers/Virtual serversWordpress website managementWorking closly with multiple vendors to remotly implement solutions for custom in house ERP softwareMigrating SQL Server databasesServer system/OS upgrading/Migrating

Provided helpdesk support to end user's satisfaction. Managed multi-line phone and ticket tracking system. Monitored and maintained configurations for local workstations. Provide helpdesk support and resolve problems to the end user’s satisfaction.Monitor and respond quickly and effectively to requests received through the IT helpdesk.Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.Modify configurations, utilities, software default settings, etc. for the local workstation.Utilize and maintain the helpdesk tracking software.Document internal procedures.Assist with onboarding of new users.Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.Install, test and configure new workstations, peripheral equipment and software.Maintain inventory of all equipment, software and software licenses.Report issues to the Service Desk for escalation.Manage PC setup and deployment for new employees using standard hardware, images and software.Assign users and computers to proper groups in Active Directory.Perform timely workstation hardware and software upgrades as required.

• Provide support for customers facing challenges with a company's products or services. The nature of customer inquiries would range from a simple question, such as the shipment of their product, to more complex questions or serious complaints with the utmost goal to maintain customer satisfaction and retention.• Responsible for elevated customer service for difficult/irate customers• Responsible for opening and closing the store cash procedures and managing alarm systems • Consistently met high demand commission sales quotas with positive customer satisfaction surveys • Sprint's customer service representatives log and track customer calls in a computer database and research, document and recommend new methods or modifications to the customer support processes. Sprint requires its employees act with empathy and courtesy during all customer complaints or inquiries.

• Responsible for running the station while broadcasting the Boston Red socks game and producing various talk shows.• Responsible for fixing equipment in high pressure environment • Organizing 11 live talk shows weekly as well as running sound board during the shows• Writing and producing 30-60 sec ads and following very precise deadlines

Certficate, Radio And Television Broadcasting Technology/Technician

Network And System Administration/Administrator