Michael Bailey Email & Phone Number

Columbus, OH, US

Pittsburgh, Pennsylvania, United States

Columbus, Ohio Metropolitan Area

Internal Audit Manager focused on Operations, Finance, and Information Technology audits

Columbus, Ohio, United States

Pickerington, Ohio, United States

Have taken on the critical role of enabling the future success of our three beautiful children as we, as society is as well, struggle with the new normal.

Columbus, Ohio, United States

Columbus, Ohio

Columbus, Ohio Area

Columbus, Ohio Area

Columbus, Ohio Area

Columbus, Ohio Area

New Albany, Ohio

Akron, Ohio

Worked as CIP Compliance lead for FirstEnergy's Energy Delivery organization

Perform as project lead and subject matter expert in preparing the IT Infrastructure department for NERC audit of government mandated maintenance programs. This includes both the training of the IT Infrastructure supervisors and leads as well as progress reporting to IT leadership.Program manager for the SCADA Preventive Maintenance programs to include.

Greater Pittsburgh Area

Worked as lead to field technicians in the Pittsburgh market, assisting in both technical and professional development.Worked directly with Collocation, Network, and Central Office engineers to develop/construct network and customer builds to support new business.Due to my extensive technical and customer service background, I was called on by sales groups.

Dallas, TX

Managed a group of 12 Tier I support technicians whose primary responsibility was the troubleshooting and resolution of tickets opened for network faults affecting the service of our commercial customer base.Worked with management in other organizations to establish processes as well as evaluate efficiency of current processes.Coordinated with the ILEC.

Dallas, TX

Managed a staff of 12 Repair Representatives whose primary responsibilities include identifying and resolving network faults.Handled all escalations including Order and Provisioning, Toll Free Routing, Account Code Activation, Call Area Setup, Routing and Translations.Interfaced with DEX600 and DEX600E Switching Systems to identify network faults, extract.