Michael Bailey Email & Phone Number

Columbus, Oh, Us

Pittsburgh, Pennsylvania, United States

Columbus, Ohio Metropolitan Area

Internal Audit Manager focused on Operations, Finance, and Information Technology audits

Columbus, Ohio, United States

Pickerington, Ohio, United States

Have taken on the critical role of enabling the future success of our three beautiful children as we, as society is as well, struggle with the new normal.

Columbus, Ohio, United States

Columbus, Ohio

Columbus, Ohio Area

Columbus, Ohio Area

Columbus, Ohio Area

Columbus, Ohio Area

New Albany, Ohio

Akron, Ohio

Worked as CIP Compliance lead for FirstEnergy's Energy Delivery organization

Perform as project lead and subject matter expert in preparing the IT Infrastructure department for NERC audit of government mandated maintenance programs. This includes both the training of the IT Infrastructure supervisors and leads as well as progress reporting to IT leadership.Program manager for the SCADA Preventive Maintenance programs to include both semi-annual inspections of 803 Radio Controlled Switch locations as well as 434 Power Line Carrier sites in the Penelec region. This includes keeping record accuracy in Cascade, SAP, and an Inventory database as well as progression reporting.As project lead for all new radio controlled device installations in the Penelec region I interface with both planning/protection and SCADA engineering groups throughout each project life cycle.Subject Matter Expert in the use of SAP and Cascade systems for IT Infrastructure group.Crossbow administrator for FirstEnergy Corp. Eastern Region territories.Work as a hazard dispatcher during storm situations assigning response crew tickets and tracking through the PowerOn system.

Greater Pittsburgh Area

Worked as lead to field technicians in the Pittsburgh market, assisting in both technical and professional development.Worked directly with Collocation, Network, and Central Office engineers to develop/construct network and customer builds to support new business.Due to my extensive technical and customer service background, I was called on by sales groups both locally and nationally to support customer acquisition and retention.Performed installation, provisioning, preventive and corrective maintenance of 5ESS telephone switch equipment, Alcatel 1630 and 1631 DACS equipment, Cisco data networking and ONS equipment, as well as Fujitsu SONET equipment.Managed preventive maintenance for all systems at both the communication site and sales office. This included performing maintenance as well as negotiating and managing contractor maintenance on building systems.Performed local and remote testing and troubleshooting of Fujitsu Flash 4500 SONET systems using FLEXR GT GUI, Cisco 15454 SONET systems using CTC GUI, Lucent Anymedia IDLC's using Anymedia Access GUI.Installed and maintained network facilities (DS0, DS1, DS3, STS-1, OC-3, OC-12, OC-48, OC-192 and SS7)Interfaced with ILEC's and IXC's to isolate and correct network faults.

Dallas, Tx

Managed a group of 12 Tier I support technicians whose primary responsibility was the troubleshooting and resolution of tickets opened for network faults affecting the service of our commercial customer base.Worked with management in other organizations to establish processes as well as evaluate efficiency of current processes.Coordinated with the ILEC management to resolve translation table issues.Worked closely with Central Office provisioning group to identify and correct circuit and network provisioning discrepancies.

Dallas, Tx

Managed a staff of 12 Repair Representatives whose primary responsibilities include identifying and resolving network faults.Handled all escalations including Order and Provisioning, Toll Free Routing, Account Code Activation, Call Area Setup, Routing and Translations.Interfaced with DEX600 and DEX600E Switching Systems to identify network faults, extract Call Detail Records (CDR) as well as routing and translation information.Developed methods and procedures as well as training documentation for numerous user tools including SMS Toll Free Database, Equinox Show CDR and National Trunk Group Listing.Thorough knowledge of the following network equipment/systems:- Adtran 3000 HDSL2 Mux - Carrier Access Widebank 28 - Lucent Anymedia IDLC - Lucent 5ESS - Cisco 1700, 2600, 3800 series routers - Fujitsu Flash 4500- Adtran IAD - Motorola MOSCAD - Alcatel !630/31 DACS- Cisco ONS 15454 SONET - Kyle F6 Reclosers - Infinera DTN - Alcatel Litespan 2000 IDLCProficient in the use of the following software applications:- Areva E-Terra - SAP - Microsoft Office Suite - Lotus Notes - Visio - HP Service Manager - Procomm Plus - Cascade - TBS (Telecom Business Solutions) - Remedy ticketing system - Clarify ticketing system