Reporting to the CEO, Mike works as a member of the executive team overseeing Information Technology. Responsible for all technology across Zovio and it's subsidiaries. Leading strategic planning, fiscal and administrative management, solutions development and implementation. He provides leadership to cross-functional teams and holds accountability for the management of a team of over 70 IT professionals. Cultivating working relationships with key department executives to drive the strategic vision to bring shareholder value through fiscal responsibility and servant leadership.

Oversee IT & Security Operations, including leading strategic planning, fiscal and administrative management, and solutions development and implementation. Provide leadership to cross-functional teams and hold accountability for the management of 11 direct and 32 indirect reports. Cultivate working relationships with key department representatives to support seamless on premises & cloud IT infrastructure integrations.

Oversee IT Infrastructure & Systems Engineering operations, including leading strategic planning, fiscal and administrative management, and solutions development and implementation. Provide leadership to cross-functional teams and hold accountability for the management of 8 direct and 10 indirect reports. Cultivate working relationships with key department representatives to support seamless on premises & cloud IT infrastructure integrations.

Oversee IT Infrastructure & Systems Engineering operations, including leading strategic planning, fiscal and administrative management, and solutions development and implementation. Provide leadership to cross-functional teams and hold accountability for the management of 8 direct and 10 indirect reports. Cultivate working relationships with key department representatives to support seamless on premises & cloud IT infrastructure integrations.

Oversee IT Infrastructure operations, including leading strategic planning, fiscal and administrative management, and solutions development and implementation. Provide leadership to cross-functional teams and hold accountability for the management of 5 direct and 4 indirect reports. Cultivate working relationships with key department representatives to support seamless on premises & cloud IT infrastructure integrations.KEY CONTRIBUTIONS:* Planned Data Center Asset Lifecycle to allow for a Greenfield Data Center refresh and migration project, allowing for reduced capital and operation expenses.* Serve on the IT Executive Leadership team working cross-functionally to ensure alignment across all departments to achieve IT and business strategy.* Capture $3 million in operating expense reductions while improving operational efficiency.* Serve as liaison among IT, institutions, and business units across Colorado, Iowa, and San Diego; oversee project development, ensuring alignment with campus business needs and IT and business goals.* Develop, implement, and enforce local policy, processes, and procedures; partner with service desk representative and IT teams to enhance process efficiency to maximize customer satisfaction.* Evaluate and monitor technical operations and make change recommendations as warranted to improve efficiency; conduct weekly, monthly, and annual reviews of operational and performance metrics to ensure all benchmarks are met.* Manage cross-functional IT and support teams, driving successful management and completion of high-profile IT infrastructure and system projects on-time and within budget for all California, Iowa, and Colorado sites and campuses, while maintaining the highest quality, service, and customer satisfaction levels.* Mitigate operating risk and maintain compliance with regulatory guidelines by collaborating with external and regulatory auditors and third party representatives.

Oversee IT operations, including leading strategic planning, fiscal and administrative management, and solutions development and implementation. Provide leadership to cross-functional teams and hold accountability for the management of six direct and 21 indirect reports, building a high-performing infrastructure. Cultivate working relationships with key department representatives to support seamless IT infrastructure integration.KEY CONTRIBUTIONS:* Capture $3 million in operating expense reductions while improving operational efficiency.* Implement an infrastructure asset lifecycle management process, establishing useful life and depreciation schedules to align with budget expenditures and impact the bottom line.* Serve as liaison among IT, institutions, and business units across Colorado, Iowa, and San Diego; oversee project development, ensuring alignment with campus business needs and IT and business goals.* Develop, implement, and enforce local policy, processes, and procedures; partner with service desk representative and IT teams to enhance process efficiency to maximize customer satisfaction.* Evaluate and monitor technical operations and make change recommendations as warranted to improve efficiency; conduct weekly, monthly, and annual reviews of operational and performance metrics to ensure all benchmarks are met.* Manage cross-functional IT and support teams, driving successful management and completion of high-profile IT infrastructure and system projects on-time and within budget for all California, Iowa, and Colorado sites and campuses.* Facilitate the development and deployment of complex technical projects charged with coordinating all activities and resources while maintaining the highest quality, service, and customer satisfaction levels.* Mitigate operating risk and maintain compliance with regulatory guidelines by collaborating with external and regulatory auditors and third party representatives.

Directed project delivery groups spanning IT systems engineering, network engineering, and business systems. Partnered with operational leadership to build a cohesive team to ensure staff needs were met and fiscal responsibility maintained.KEY CONTRIBUTIONS:* Served as an integral member of the ROM committee charged with drafting high level specifications for incoming projects for delivery to business management, facilitating decision-making and priority establishment.* Communicated business goals to the staff, driving efforts to secure buy-in on changing priorities and focus.* Reviewed processes to streamline project delivery and maximize efficiency while maintaining alignment to business goals.* Mentored team members to drive employee retention and enable ongoing professional growth and development.* Managed resources and allocation by maintaining staff resource availability in the enterprise MS Project system and tracking actual resource usage to projections; submitted new resource acquisition requests to ensure business needs were met.

Managed a seven member network engineering group accountable for maintaining servers, server application, IT security, and network-related infrastructure. Administered budgets valued to $7 million. Supported 3,500 employees and millions of guests in a secure, 24/7, high-availability environment.KEY CONTRIBUTIONS:* Maintained system uptime of 99.999% across critical and level one systems.* Developed and implemented a maintenance window through the assessment of business goals, usage, and client impact.* Served as a member of five business committees.* Managed resource allocation and headcount to direct workflow, including vendor management and contract-to-hire.* Optimized staff retention and realized the highest staff loyalty level.* Secured the highest IT rewards and recognition for customer support and technical excellence.* Drafted policies and procedures adopted by additional cross-functional groups.* Designed and managed the MS Active Directory infrastructure, MS Enterprise Exchange Clusters, MS Enterprise SQL Clusters, IIS, SharePoint, and Microsoft DHCP and DNS protocols.* Installed and administered a server farm of 75+ servers across two data centers.* Replaced server hardware using redundant VMware ESX servers on IBM Blade Center hardware.* Administered redundant enterprise-class mirrored servers and storage area network systems.* Designed and implemented a new 10 GB, fault-tolerant Cisco network with 300+ switches and routers and 4,000+ nodes; replaced an Extreme network with 10 GB, fault-tolerant Cisco network with 125+ switches and routers and 1,200+ nodes.* Drafted a network acceptance plan, including throughput tests, QoS, failover, and multicast using Agilent 10Gb N2X Tester and Agilent 4Gb 4192A network test devices.* Installed a fully redundant Avaya 8720 VoIP network with advanced QoS and managed all network security devices.* Deployed a campus-wide Trapeze Wi-Fi; implemented eight redundant MX400 controllers and 200+ access points.