Lead Technician
CurrentDiagnosing, Cleaning and Repairing Electronics (Consoles, Controllers, Tablets, Phones, etc..)Strong knowledge of Gaming Hardware and their Components (Retro & Current Generation)Strong in Troubleshooting issuesSkilled in Soldering, Re-flowing, and BGA Re-ballingTearing Down Hardware, Uninstalling/Installing Parts, Testing Functionality Sourcing Parts & InventoryResearch & DevelopmentFace-to-Face Customer ServiceContacting Clients (Phone, Email, Text)Contacting VendorsTicket Handling (OSTicket)Customer Invoicing (QuickBooks)Commercial Business RepairsMail-in RepairsCorrectional Facility Repairs (Consoles)