Michael Baldwin Email & Phone Number

Provides tailored solutions for companies seeking to develop and train staff in areas from diversity and inclusion to effective leadership . Adept at facilitating both organizational and individual change.

Hampton, Va, Us

Brings an extremely positive attitude and understanding of the industry to drive exceptional financial and operational results for the organization. Operates in numerous verticals implementing business principles that are proven to deliver results. Develops strong partnerships with all business units ensuring an understanding of the strategic plan and their roles in tactical execution. Creates lasting relationships with clients by embracing their organizational goals and building trust through transparency. Proven ability to collaborate with others in developing, communicating, implementing, and executing plans that drive sustainable financial and operational performance. Supports the growth and development of all team members as a servant leader more than willing to invest the time, energy, and attention required to help in their pursuit of personal and professional goals.

Hampton, Va, Us

As Director of Operational Performance, I have the privilege of collaborating with senior leaders from all departments in planning, developing, and executing plans to support the success of our internal team members and external partners! My natural curiosity coupled with my analytical and interpersonal skills allow me to facilitate fact-based strategic decision-making.

Responsible for the development of highly interactive training content enabling organizations to reach maximum potential. This content is customized for employees at all levels within the organization from the frontline employees who interface with customers to the executive teams who champion the company's mission. Also responsible for the successful delivery of content ensuring maximum retention of information and an effective application of knowledge during day to day operations.

Us

Originally contracted to design, create and implement sales training. This evolved into developing leadership staff, establishing performance improvement processes, and outlining job functions for all operations staff in Oklahoma call center. In partnership with great corporate team, I spearheaded the transition of the call center operations to Norfolk, VA. I continued to play various roles in the company from management of the call center processes and operations to developing sales process for acquiring new partner organizations. Company has grown and is now under the BN Media, LLC parent company.

Hampton, Va, Us

Ensured that the long term sales and marketing visions of the client were met with maximum efficiency by being the liaison between the Corporate IT department, Business Intelligence and the client. Staffed to maintain billable hours and implemented performance development plans to maximize sales performance. Evaluated the client’s business plan, product specific sales goals, cost per sales and lead counts in order to project revenue by quarter.

Managed the evening shift of the call center consisting of over 200 agents. Managed several major projects including life and health licensed insurance campaigns, credit card acquisition, Christian book club membership, and appliance warranty programs.Executed the tactical plans of recruiting, hiring, training, systems orientation and performance management in order to meet revenue objectives through outbound sales calls