20 plus years experience in BPO operations, training, and consulting at various levels from front line customer service representative to Vice President. Principled Leader with a proven track record of performance improvement and KPI attainment. A leader that truly believes in using education, accountability, and motivation to ensure all team members work together to close gaps and exceed financial and operational performance expectations. It is important that all team members understand the goals and why they exist, as well as the behaviors and actions that impact the ability to reach them. In addition, when goals are understood it is necessary that every team member is clear as to their role in meeting them and where their performance in relation to goals is at all times through reporting that clearly articulates where we are. Accountability is much easier when role clarity and the tools to achieve goals are provided. Through aligning personal goals with the organization’s operational and financial goals, I have found that sufficient intrinsic motivation exists to ensure all parties are executing on tactical plans in pursuit of the strategic vision. Implementing motivational plans where all contributors are able to enjoy rewards and recognition commensurate with their contributions is the lynchpin of continuous performance improvement. Sustainable performance requires building a solid foundation and that is what any organization that I am privileged to be a part of can expect from me. Specialties: Creating Healthy Company Culture, Identifying Root Causes and Implementing Solutions, Process Improvements Based on Objectives, Individual & Organizational Motivation