Experienced and results-driven IT professional, and adept at collaborating with cross-functional teams. Strong technical aptitude and familiarity with system troubleshooting, network troubleshooting, software installation, Virtual Machines, VPN troubleshooting, and Active Directory.Key Skills:Troubleshooting and Technical Support: Skilled in diagnosing and resolving complex technical issues including hardware, software, networking, Virtual Machines, and VPN connectivity. Proficient with time management, providing efficient and effective support to ensure meeting service level agreements.Security and Compliance: Strong understanding of best practices and IT security principles at the entry level, such as data protection, access controls, and incident response.Documentation: Excellent documentation skills, detailed when outlining the steps taken to both troubleshoot and resolve an issue that a user is facing.Communication: Strong communication skills when collaborating with other technicians or users to resolve issues. Including assisting with questions or any troubles that another technician is facing when assisting a user, or to communicate to the user the best practices and preventative measures that can be taken to avoid technical issues.