Michael Bangerter Email & Phone Number

Layton, Ut, Us

Salt Lake City, Utah

Greater Salt Lake City Area

Facilitates classroom and virtual classroom training to new and existing employees using adult learning principles and advanced facilitation skills. Coordinates with management to meet training needs across the region. Coaches peers on leadership skills, service and sales skills. Enrolls and tracks completion percentages of new and existing employees to ensure required training is completed within 90 days. Coaches managers on leadership skills and action planning. Serves as a mentor to new Learning and Development Facilitators. Leads discussion groups to share obstacles and best practices around schedules and curriculum.Accomplishments• Received quarterly Service Excellence Champion award• Certified to train all levels of employees• Consistently receives training satisfaction scores of 4.98 or higher on a 5 point scale

Roy, Ut

Provided quality customer service to new and existing customers. Used service and sales skills to build relationships with clients and uncover financial needs. Filled customer needs by offering appropriate products designed to help the customer reach financial success. Accomplishments• Awarded bank officer entitlement• Consistently achieved over 100% of customer service and sales goalsAchieved over 300% of partner referral goal for 3 consecutive quartersObtained 161% of quarterly package goal while reaching silver level for package plus in 1st quarterAwarded bank officer entitlement in March 2010

Layton, Ut

Lead the teller team to provide excellent customer service and help customers succeed financially. Coached teller line to effectively use their skills to increase customer satisfaction and referral activity. Trained the teller line to adhere to federal regulations and prevent losses to the organization. Created quarterly action plans with direct reports on maximizing their potential and improving areas of opportunity. Utilized corrective action when appropriate. Recruited, interviewed and hired new employees. Accomplishments• Attended multiple recognition events for customer service and sales performance• Increased referral activity from teller line by 300%• Implemented a coaching program to increase credit card sales from 64% to over 100% for the market• Decreased operating losses from over 100% to 63%

Roy, Ut

Provided excellent customer service. Referred customers to a personal banker to expand their relationship with the bank. Organized coaching activities to motivate peers to reach customer service goals. Managed a cash drawer. Reviewed and approved higher risk transactions.

Education record

Education record