Michael Banting Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

As the Senior Leader of Product for Enterprise CRM, I guided a team of Product Managers in delivering key enhancements to the Salesforce platform. Main Responsibilities:> Overseeing and developing a team of Product Managers focused on enhancing Team Member experiences across the Salesforce platform.> Setting the long term vision and strategy for the product, ensuring alignment with organizational objectives.> Provided advice and guidance on Salesforce features and functionality, promoting consistency across orgs.> Collaborated with partners across the bank on ATBs multi-org strategy.> Responsible for staying current with Salesforce’s product roadmap and future releases.> Liaised with System Integrators to create an Application Design for additional platform users. > Served as the main point of contact for product updates, key decisions and outcomes, and effective communications with leadership, key stakeholders and external partners.

Calgary, Alberta, Canada

As the Senior Product Manager for Enterprise CRM, I was the functional lead accountable for working with stakeholders to identify business needs and translate them into Salesforce solutions.Main Responsibilities:> Led and facilitated discovery and scoping sessions with stakeholders.> Mapped functional requirements to Salesforce features and functionality.> Accountable for the creation and management of product artifacts including: Product Roadmaps, Product Backlogs (User Stories), Product Demos, wireframes, sandbox proof of concepts, Data Dictionaries and Functional Specifications.> Supported the scrum team, participated in Agile ceremonies and removed blockers impeding the team's productivity.> Collaborate with partners and internal cross functional team members to enable end user value (Developers, Architecture, Data, Project Managers, Adoption). > Provide Subject Matter Expertise on Salesforce configuration. > Defined and drafted options for problems and found new ways to consider challenges.> Mentor junior team members in product management and Salesforce leading practices.

As the Strategy & Development Lead for Virgin Media’s Technology Services – Core Systems and Billing Operations department, I was accountable for managing a team of Subject Matters Experts (SME’s) supporting Virgin Media’s delivery roadmap for its mobile product portfolio.Main Responsibilities:> Defined Virgin Media’s requirements in the Mediation, Billing, Invoicing, Assurance and Revenue Management domains.> Provided strategic direction on the integration between the BSS platform and invoice presentment platforms.> Managed a team of billing delivery managers, ensuring the solutions being implemented across the organization were fit for purpose, delivered in a timely fashion and aligned with Virgin Media’s strategic direction.> Reviewed and approved requirement and solution documentation produced by Virgin Media’s BSS vendor.> Signed off on the functional test plans and defined departmental scripts.> Defined the integration specification between the BSS platform and the invoice presentment platform.> Managed third-party development of Virgin Media’s invoice presentment platforms.

As the Strategy & Development Lead for Virgin Media’s Mobile Transformation Program, I was a Subject Matter Expert for the Billing and Revenue Management workstream during Virgin Media’s BSS/OSS platform migration and transformation from a thin to thick MVNO.Main Responsibilities:˃ Defined Virgin Media’s requirements in the Billing and Revenue Management domain and assessed the impact of the out of the box BSS/OSS capabilities.˃ Reviewed and signed off requirement and solution documentation produced by Virgin Media’s BSSvendor.˃ Signed off the functional test approach and defined our departmental UAT scripts.˃ Defined the integration specification between the BSS platform and the invoice presentment platform.˃ Managed third party development of Virgin Media’s invoice presentment platforms.˃ Supported the definition of the data migration rules from our legacy systems to the new platform.

Main Responsibilities: ˃ Represented the Billing department at project governance forums. ˃ Reviewed ideas and projects for their impact on departmental processes and third party integration. ˃ Facilitated and managed the process of requirement gathering and definition within the department. ˃ Managed third party development of Virgin Media’s invoice presentment platforms. ˃ Managed departmental projects through their lifecycle until they were delivered or adopted by Virgin Mobile Program Management

Main Responsibilities: ˃ Provided consultancy services to Saskatchewan Telecommunications Company (SaskTel), performing business/system analysis to meet client requirements. ˃ Assisted clients in system use by informal training, advisory, and consulting service and support. ˃ Liaised with an outsourced BSS provider ensuring SaskTel’s business requirements were met. ˃ Provided subject matter expertise on SaskTel’s bespoke implementation of Oracle’s Billing and Revenue Management system.

Main Responsibilities: ˃ Managed projects for a BSS system, including business requirements, schedules, budgeting, team direction and reporting project status to steering committees. ˃ Implemented system changes ensuring business requirements were met, including analyzing alternatives, evaluating designs, testing, documentation, training, implementation and on-going support. ˃ Performed business/system analysis to meet business requirements. ˃ Assisted stakeholders in system use by formal/informal training, advisory, and consulting service and support. ˃ Identified opportunities to enhance current processes. Evaluated alternatives, developed and implemented changes. ˃ Interacted with partner member companies and government/private organizations. ˃ Participated in development of long term and annual system plans. ˃ Developed and delivered presentations to management, peers, and client groups.

Main Responsibilities:˃ Performed accounting and financial operations including analysis, reconciliation and reporting.˃ Developed and conducted studies used for decision-making, risk management, reporting and/or developing rates.˃ Analyzed discrepancies by researching the source, analyzing the cause and taking action to prevent recurrence.˃ Identified opportunities to add efficiency and effectiveness to current processes. Evaluated alternatives, developed and implemented changes that met Generally Accepted Accounting Principles.˃ Processed requests from internal and external customers and partner member companies. Interpreted requirements, evaluated alternatives and provided results.˃ Performed presentations and scheduled training sessions for internal and external customers.˃ Assisted in the development and enhancement of systems by providing information and performing UAT testing. ˃ Assisted with the implementation of system changes by analyzing alternatives, evaluating designs, testing, documentation, training, implementation and on-going support.

Main Responsibilities: ˃ Developed, tracked and evolved performance indicators for external channels, including benchmarks, objectives, and forecasts for sales, growth retention and customer service levels. ˃ Analyzed trend performance results and compiled and distributed reports for the dealer channels and for internal management to use in channel management decisions and for performance feedback. ˃ Developed new performance indicators to meet changing business needs, worked with internal departments, external suppliers and external channels to determine data requirements, data sources and report formats. ˃ Established control processes for tracking and reporting data. ˃ Monitored accuracy and validity of data.

Master Of Commerce, Ecommerce & Information Systems

Bachelor Of Commerce - Bcom, Accounting