Michael Banting Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

As the Senior Leader of Product for Enterprise CRM, I guided a team of Product Managers in delivering key enhancements to the Salesforce platform. Main Responsibilities:> Overseeing and developing a team of Product Managers focused on enhancing Team Member experiences across the Salesforce platform.> Setting the long term vision and strategy for the.

Calgary, Alberta, Canada

As the Senior Product Manager for Enterprise CRM, I was the functional lead accountable for working with stakeholders to identify business needs and translate them into Salesforce solutions.Main Responsibilities:> Led and facilitated discovery and scoping sessions with stakeholders.> Mapped functional requirements to Salesforce features and functionality.>.

As the Strategy & Development Lead for Virgin Media’s Technology Services – Core Systems and Billing Operations department, I was accountable for managing a team of Subject Matters Experts (SME’s) supporting Virgin Media’s delivery roadmap for its mobile product portfolio.Main Responsibilities:> Defined Virgin Media’s requirements in the Mediation, Billing.

As the Strategy & Development Lead for Virgin Media’s Mobile Transformation Program, I was a Subject Matter Expert for the Billing and Revenue Management workstream during Virgin Media’s BSS/OSS platform migration and transformation from a thin to thick MVNO.Main Responsibilities:˃ Defined Virgin Media’s requirements in the Billing and Revenue Management.

Main Responsibilities: ˃ Represented the Billing department at project governance forums. ˃ Reviewed ideas and projects for their impact on departmental processes and third party integration. ˃ Facilitated and managed the process of requirement gathering and definition within the department. ˃ Managed third party development of Virgin Media’s invoice.

Main Responsibilities: ˃ Provided consultancy services to Saskatchewan Telecommunications Company (SaskTel), performing business/system analysis to meet client requirements. ˃ Assisted clients in system use by informal training, advisory, and consulting service and support. ˃ Liaised with an outsourced BSS provider ensuring SaskTel’s business requirements.

Main Responsibilities: ˃ Managed projects for a BSS system, including business requirements, schedules, budgeting, team direction and reporting project status to steering committees. ˃ Implemented system changes ensuring business requirements were met, including analyzing alternatives, evaluating designs, testing, documentation, training, implementation.

Main Responsibilities:˃ Performed accounting and financial operations including analysis, reconciliation and reporting.˃ Developed and conducted studies used for decision-making, risk management, reporting and/or developing rates.˃ Analyzed discrepancies by researching the source, analyzing the cause and taking action to prevent recurrence.˃ Identified.

Main Responsibilities: ˃ Developed, tracked and evolved performance indicators for external channels, including benchmarks, objectives, and forecasts for sales, growth retention and customer service levels. ˃ Analyzed trend performance results and compiled and distributed reports for the dealer channels and for internal management to use in channel.

Master Of Commerce, Ecommerce & Information Systems

Bachelor Of Commerce - Bcom, Accounting