I manage day to day operations, provide a customer focused environment and maintain FedEx Office standard operating procedures.• Evaluate team members to establish a customer first experience• Coaching the team to promote growth and development• Clear communication to team members and management• Demonstrate consultative behaviors to ensure friendly, polite, expert service is delivered to all customers• Model a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment• Establish and manage a process for customer flow in the store to improve service experience ensuring customer's needs are met quickly and quality products are delivered• Provide training and development of team members on assigned shifts by monitoring goals and providing feedback• Interviewing job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members• Coache, counsel and provide feedback to team members on their performance and to ensure adherence to company policies and standards• Maintaining communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed• Overseeing shipping related services and activities• Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives• Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls• Assist Store Manager in review and transmission of payroll and daily close out of POS• Perform all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls

In my role as a National Project Manager I am tasked with managing emergency situations ranging from fire losses, water damage and mold remediations. As well as large CAT situations. I am part of an emergency response team that travels throughout the US to provide restoration services to our commercial clients. I am responsible for understanding, evaluating, developing, and executing scopes of work and the overall management of projects to ensure success, efficiency, and profitability throughout the life cycle of each project. Soliciting and approving proposals from subcontractors to preparing project schedules. Tackling problems head-on, stepping in when additional responsibilities arise to support and assist crews. Processing paperwork and documentation, maintaining accurate records and reports. Ensuring work is being performed up to industry and company standards.Being proactive when monitoring project budgets, profit margins, and schedules. Taking immediate action when necessary. Acting as a liaison between leadership, clients, subcontractors, and in-house personnel. Fostering effective communication and collaboration with senior management. Managing defined scopes of work, review change orders, and ensure accurate billing. Working in a fast-paced environment and keeping to deadlines.

 Received top-tier annual earnings award in commercial sales within the Southern California Region: $20K+ in monthly sales Identified department needs to promote constant quality service for newly acquired accounts. Soliciting feedback from sales team Met weekly and monthly sales targets by reviewing location metrics to gain additional revenue with current clientele