Michael Barei Email & Phone Number

Windsor, On, Ca

Windsor, Ontario, Canada

- Provide Leadership and motivation to the Triage Help Desk Team, maintaining a high standard and morale- Assist with training new team members when necessary, provide resources accordingly- Oversee Support Mailbox and client requests accordingly and assign tasks to the team- Monitor and keep the ticket board organized, assigning tickets when necessary- Monitor team performance and set objectives- Provide feedback at weekly team meetings- Assist the team with… Show more - Provide Leadership and motivation to the Triage Help Desk Team, maintaining a high standard and morale- Assist with training new team members when necessary, provide resources accordingly- Oversee Support Mailbox and client requests accordingly and assign tasks to the team- Monitor and keep the ticket board organized, assigning tickets when necessary- Monitor team performance and set objectives- Provide feedback at weekly team meetings- Assist the team with troubleshooting as necessary- Work with the other Technical Team Leads to determine escalations and solutions to client tickets- Overall keep the triage team communication clear and constant to ensure any and all issues get addressed in good and timely manner! Show less

Windsor, Ontario, Canada

- Work as an IT Help Desk remote/in-house tech- Provide support via phone/email/chat with clients in a clear and consistent manner- Monitor, schedule, and complete tasks as they come in through phone and ticket board- Record time entry and notes per ticket accordingly- Request assistance and escalations for tickets where necessary- Keep a clear and open line of communication with team lead and service supervisor- Be reliable and prepared for anything- Tasks may… Show more - Work as an IT Help Desk remote/in-house tech- Provide support via phone/email/chat with clients in a clear and consistent manner- Monitor, schedule, and complete tasks as they come in through phone and ticket board- Record time entry and notes per ticket accordingly- Request assistance and escalations for tickets where necessary- Keep a clear and open line of communication with team lead and service supervisor- Be reliable and prepared for anything- Tasks may include user password resets, active directory user creation/modification, network drive mapping, peripherals troubleshooting/setup, VPN & 2FA authentication troubleshooting, office licensing, and much much more. Show less

Windsor, Ontario, Canada

- Engage with students, staff, and potential students on and off campus- Lead and assist with campus tours ensuring a smooth, clear, and accommodating process for tour members or groups- Provide leadership for the team- Share information related to St. Clair College programs, events, accommodations, services, and more- Guide students to classes when necessary- Assist in the preparation and setup of campus events including but not limited to Orientations, Open Houses… Show more - Engage with students, staff, and potential students on and off campus- Lead and assist with campus tours ensuring a smooth, clear, and accommodating process for tour members or groups- Provide leadership for the team- Share information related to St. Clair College programs, events, accommodations, services, and more- Guide students to classes when necessary- Assist in the preparation and setup of campus events including but not limited to Orientations, Open Houses, marketing events, info booths, graduation, etc.- Returning and organization of marketing materials and equipment to on-campus storage facilities, general maintenance of said facilities Show less

Windsor, Ontario, Canada

Windsor, Ontario, Canada

Work on backend of Job Board and make sure all is functioning properly

Windsor, Ontario, Canada

Assist in teaching kids karate classes, provide leadership and assistance to children.

Bachelor Of Business Administration - Bba, Information Technology, 3.6 Gpa

Graduated with Student Leadership award for combining academic achievement and overall leadership. Picked up more than a handful of skills.

Diploma, Computer Systems Networking