Mercury Marine Training Manager Anzp
CurrentManagement and running of the MercTECH Product Technical Support team to providethe Mercury dealer network with a centralised, effective rapid response for technicalenquiries.Facilitate the development and delivery of dealer training programs and initiatives.Principal Duties and Responsibilities:• Manage the MercTECH call center • Promote the use of the MercTECH service to the dealer network• Provide objective and accurate reports from incoming dealer and consumer enquiries tohelp identify development opportunities within the dealer network.• Liaise with and support Regional Service Managers to assist with diagnostics,troubleshooting and repair techniques for the dealer network• Support and development of special projects and military product development• Development and delivery of dealer training courses for online Distance Learning andpractical Instructor Led training• Develop programs to ensure the retention of qualified technicians within the Mercurydealer network• Liaising with industry and government training institutions to develop apprenticeship &technician recruitment programs• Supply technical product training to internal staff as required