Michael Barr Email & Phone Number

Romford, Gb

Client Specialist Manager (Feb 2023 - Present) Account Manager (Jan 2021 - Feb 2023)In my current role as Client Specialist Manager, I lead a team of two, driving significant growth and customer satisfaction through strategic initiatives and a customer-focused approach.- Achieved a 155% increase in Annual Recurring Revenue (ARR), demonstrating a significant impact on the company's financial growth.- Managed key accounts and facilitated the first-ever digital trade confirmation in physical oil, marking a groundbreaking milestone in the industry.- Spearheaded the launch of four logistics markets, resulting in 18 new licenses and a notable increase in fee revenue.- Transformed the customer-facing approach by creating a dedicated technical account manager role for each client, ensuring swift resolution of client needs across technical teams and the business from TAM and AM.- Collaborated with the New Business team to increase account numbers by 87.5%, playing a pivotal role in contract acquisition and onboarding new accounts.- Streamlined processes for tracking user requests and feedback, while coordinating key meetings such as the Steering Committee, customer-specific QBRs, and internal product strategy sessions, significantly improving both inter-departmental and external communication as well as operational efficiency.

Responsible for the logistics functionality within the North West Europe barges market, overseeing the product from conception through to release.- Led the development of the product vision and roadmap, managing the backlog and prioritising iteration planning to ensure timely delivery of key features.- Anticipated and addressed client needs, providing final sign-off on feature releases, ensuring deliverables met or exceeded expectations.- Delivered critical functionalities, including digital exchange of Nominations & Actuals data, real-time movement updates, and seamless two-way API integration.- Collaborated with cross-functional teams to align product features with market demands.

London, England, United Kingdom

- Led continuous improvement and new business projects, approving global Finance process changes and updating VPs on significant projects.- Served as the emergency point of contact for global Finance teams, handling business-critical matters related to crude, products, or LNG outside of North America.- Provided guidance to the offshore trade accounting team, ensuring the accuracy of quarterly P&L and exposure reporting across trading desks.

London, United Kingdom

- Facilitated the ETRM software transition for Shell’s LNG portfolio, from DEX to ENDUR and ERP transition from BG SAP to Shell SAP.- Led process analysis and implementation, achieving 80% process automation and a 50% reduction in monthly reporting time.- Represented Finance in project planning workshops, contributing to scope definition and proposing critical changes.- Conducted performance analysis, sharing insights with regional trading leads and finance managers.

London / Chennai

- Spearheaded the offshoring of key period close processes for Physical Oil & LNG, transferring workloads to Krakow and Chennai.- Designed and delivered comprehensive training for offshore teams, including the preparation of over 200 pages of training materials.- Responsible for recruitment, training, and supervision of the offshore teams, ensuring a smooth transition and high performance.- Co-led a Lean Six Sigma project, reducing the reconciliation time of Shell Trading’s global inventory positions by 15-20%.

London, United Kingdom

- Led a team of eight, overseeing settlements, period close reporting, and new business projects for Shell Trading's global portfolio outside North America.- Managed trade book to financials reconciliation, ensuring accurate multi-billion dollar accruals and P&L presentation in line with GAAP.- Introduced a process tracking strategy that reduced quarter close time by 25%.- Managed new business projects, including risk analysis and process approval for acquisitions such as Repsol LNG and GATE Terminal.- Established a Doubtful Debt Provision process, improving debtor clarity and reducing aged debt for Shell Trading by over 50%.

London, United Kingdom

Highlights:- Recognised as a top performer and selected for the 'Talent Pipeline,' which identified potential for future senior management roles. This recognition provided access to a personal training budget, allowing me to enhance my professional skills further.- Played a key role in the successful offshoring of Freight and Shipping settlements and period close team workload in 2010/11, including recruitment, training, and supervision of the offshore team in Chennai, resulting in significant annual savings.- Served as Senior New Business/Projects focal point for Physical Oil & LNG, managing complex business projects and maintaining key relationships.- Acted as the primary contact for OFAC payments/issues, proactively revising procedures to ensure compliance with new regulations.- Provided comprehensive commentary on quarterly analytics and signed off on Shell Trading balance sheet accounts and year-end netting and debtors disclosures, ensuring accurate and timely financial reporting.- Oversaw the internal and external audits of all Shell Trading entities (Physical Oil & LNG), ensuring stringent audit compliance.- Initially responsible for processing settlements for Shell Trading’s global portfolio (Oil, Freight, Demurrage, etc.), demonstrating proficiency in managing diverse financial operations.

Chartered Shipbroker'S Professional Qualification

Institute of Chartered Shipbrokers Professional Qualification Subjects: Introduction to Shipping Economics of Sea Transport Shipping.

Education record