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Michael Barrera is listed as Experienced IT professional at School Innovation Collaborative, a with 6 employees, based in San Antonio, Texas, United States. AeroLeads shows a matched LinkedIn profile for Michael Barrera.
Michael Barrera previously worked as Technology and Communications Coordinator at School Innovation Collaborative and Owner at Gigabyte Computer Repair And Network Management. Michael Barrera holds Aas, Cyber Security & Information Assurance from Palo Alto College.
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IT Professional with an extensive background in Computer hardware, software and leadership. Able to apply customer service soft skills to IT for improved client experience.
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Responsible for working with several ISDs throughout Texas providing quick and concise solutionsCreate engagement reports for Leadership and SuperintendentTroubleshoot and solution computer and peripheral issuesWebsite design and publication for Teacher Resource
San Antonio, Texas Metropolitan Area
Owner Operator of Mobile Computer repair and Network Management for BusinessMaintain contracts with local businesses to manage and repair computer and network needsCreate Business Networking solutions
San Antonio, Texas Metropolitan Area
Analyzed Solar Systems, AMI Meters and programming to create long-term solutionsSupported multiple LOB critical emergency needs by delivering critical data during system outagesCreate mitigation processes for Operations and Walk in CentersAggregate data to identify business and customer needs
San Antonio, Texas Metropolitan Area
Services Manager for Servicelive.com.2 Direct Reports with a total of <35 total CSR'sCreated SOP and KPIs to support 1.2 million in annual service/repair and installation callsLed cross-functional project team to redesign data collection methodology utilizing new technology and software applications which resulted in 15% efficiency gains and $3MM in annual cost savings across the organization.Lead ISO:9001 implementations to create continuous improvement throughout call center
San Antonio, Texas Metropolitan Area
Managed the repair, installation, and service of consumer electronic products with 9 direct reports.Created continuous learning methodologies which resulted in a 38% increase in productivity and completion repair time across the district.Actively participated in Ride-a-longs to ensure SOP execution and operational effectiveness to positively impact client loyalty and grow the business.
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Michael Barrera works for School Innovation Collaborative.
Michael Barrera is listed as Experienced IT professional at School Innovation Collaborative.
Michael Barrera is based in San Antonio, Texas, United States while working with School Innovation Collaborative.
Michael Barrera has worked for School Innovation Collaborative, Gigabyte Computer Repair And Network Management, Cps Energy, Servicelive, and Geek Squad.
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Michael Barrera holds Aas, Cyber Security & Information Assurance from Palo Alto College.
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