Michael Barrera

Michael Barrera Email and Phone Number

Experienced IT professional @ School Innovation Collaborative
san antonio, texas, united states
Michael Barrera's Location
San Antonio, Texas, United States, United States
About Michael Barrera

IT Professional with an extensive background in Computer hardware, software and leadership. Able to apply customer service soft skills to IT for improved client experience.

Michael Barrera's Current Company Details
School Innovation Collaborative

School Innovation Collaborative

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Experienced IT professional
san antonio, texas, united states
Website:
schoolcollaborative.org
Employees:
6
Michael Barrera Work Experience Details
  • School Innovation Collaborative
    Technology And Communications Coordinator
    School Innovation Collaborative Sep 2020 - Present
    Responsible for working with several ISDs throughout Texas providing quick and concise solutionsCreate engagement reports for Leadership and SuperintendentTroubleshoot and solution computer and peripheral issuesWebsite design and publication for Teacher Resource
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  • Gigabyte Computer Repair And Network Management
    Owner
    Gigabyte Computer Repair And Network Management May 2017 - Present
    San Antonio, Texas Metropolitan Area
    Owner Operator of Mobile Computer repair and Network Management for BusinessMaintain contracts with local businesses to manage and repair computer and network needsCreate Business Networking solutions
  • Cps Energy
    Solar Specialist
    Cps Energy May 2016 - Jan 2018
    San Antonio, Texas Metropolitan Area
    Analyzed Solar Systems, AMI Meters and programming to create long-term solutionsSupported multiple LOB critical emergency needs by delivering critical data during system outagesCreate mitigation processes for Operations and Walk in CentersAggregate data to identify business and customer needs
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  • Servicelive
    Sales And Service Manager
    Servicelive Oct 2011 - Jan 2016
    San Antonio, Texas Metropolitan Area
    Services Manager for Servicelive.com.2 Direct Reports with a total of <35 total CSR'sCreated SOP and KPIs to support 1.2 million in annual service/repair and installation callsLed cross-functional project team to redesign data collection methodology utilizing new technology and software applications which resulted in 15% efficiency gains and $3MM in annual cost savings across the organization.Lead ISO:9001 implementations to create continuous improvement throughout call center
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  • Geek Squad
    Deputy Of Counter Intelligence Supervisor
    Geek Squad Apr 2002 - Aug 2011
    San Antonio, Texas Metropolitan Area
    Managed the repair, installation, and service of consumer electronic products with 9 direct reports.Created continuous learning methodologies which resulted in a 38% increase in productivity and completion repair time across the district.Actively participated in Ride-a-longs to ensure SOP execution and operational effectiveness to positively impact client loyalty and grow the business.
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Michael Barrera Education Details

Frequently Asked Questions about Michael Barrera

What company does Michael Barrera work for?

Michael Barrera works for School Innovation Collaborative

What is Michael Barrera's role at the current company?

Michael Barrera's current role is Experienced IT professional.

What schools did Michael Barrera attend?

Michael Barrera attended Palo Alto College.

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